Workforce Planning & Reporting Analyst
Apply locations AU Padstow time type Full time posted on Posted Yesterday time left to apply End Date: February 6, 2025 (26 days left to apply) job requisition id JR49356
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Key Points

Fixed Term Maternity Leave to end Sep 2025 with the possibility to extend
Opportunity to contribute on exciting AI projects
Be a part of a highly skilled and supportive team

The Role
Reporting to the Senior Manager Operations & Analytics, this role will be responsible for managing centre reporting, interpreting, analysing and providing recommendations to improve the divisional workforce to optimise efficiencies and increase customer experience and satisfaction. This role will be offered initially as a 7-month fixed term contract covering maternity leave. Key duties and responsibilities include:

You will be responsible for the development, implementation, and distribution of regular and ad-hoc reporting
You will liaise with internal teams and external Vendors to ensure our reporting data accuracy and system performance targets are met
Ensuring accurate and timely dashboard reports are available to stakeholders based on their needs
Manage the consolidation and analysis of data within a complex multi-system Omni channel environment (including front and back office) to provide clear and concise insights to support data driven decision making
Translate data into planned and actionable items
Providing advice, insights and assess performance variances to identify issues and possible solutions.

The Perks

Flexible working including Hybrid working arrangements
Ongoing incentive and recognition programs
Ongoing learning and development opportunities
Community service/volunteering leave and giving back opportunities
Employee discounts with O’Brien services and our corporate partners

What we are looking for

Minimum of 3+ years’ experience within a planning analyst role
Experience in dealing with large data sets
Advanced Excel skills
Excellent attention to detail
A proven track record of delivering and driving results
Excellent interpersonal communication skills including ability to build rapport with a variety of stakeholders
Desirable experience with Genesys, Alvaria, e Mite, DWH/TM1, Power BI
Formal qualifications in Finance/Accounting/Workforce Planning desirable

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
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