Delaware North AustraliaatLizard Island Resorthas an opportunity for an experiencedGuest Services Attendantto join a small team of professionals providing exceptional service on this breathtaking property. Located on the World Heritage Listed Great Barrier Reef, just over an hour's flight north east of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.
What you will do?- Welcome guests and complete Check-in and Check-out
- Handle guest requests, inquiries and complaints effectively and efficiently
- Maintain current knowledge of daily VIP's, hotel products, services, pricing and special promotional offers
- Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times - be pro-active with their needs
- Liaising with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
- Coordinating guest arrivals & departures
- Extensive hotel / resort front office experience
- Guest and team focus
- Exceptional interpersonal and communication skills
- Demonstrated ability to organise and prioritise dailytasks and work with minimal supervision
- Superior organisational and time management skills
- Strong attention to detail
- Experience using OPERA (PMS) system highly regarded
Nestled within the Great Barrier Reef, Lizard Island is a sanctuary of natural beauty and tranquility. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. At Lizard Island, you will create unforgettable memories for our guests in this breathtaking paradise.
