Application Production Support

Last update 2024-04-16
Expires 2024-05-16
ID #2101203337
Application Production Support
Australia, New South Wales, Sydney,
Modified April 4, 2024


ITCS Group is an IT Managed Services, Outsourcing and Talent-Sourcing company.

We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region.

With offices strategically located in Hong Kong, Tokyo, Singapore, Sydney, and Mumbai.

ITCS Group is the preferred technology partner for leading MNCs, including Global Investment Banks, Fortune 500 companies, across Asia Pacific.

We are currently looking for an Application Production Support to be responsible for identification and resolution of production incidents.

Responsibilities - Capacity and Performance Management.

- Post incident resolution; to determine root cause, mitigating actions, drive and track permanent resolution.

- Working with development teams for take-on and training of new services or significant upgrades.

- Providing support for Audits (internal and external).

- Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements.

Requirements - Experienced in Production Support or relevant track record - Operating system knowledge in UNIX - Familiar in Database technologies Skills - UNIX - SQL - Payment System Additional Information - Location: Harbour Front - Working hours: Regular working hours Interested parties please send your application to our recruiter via email directly and quote the job reference number if any.


Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Application production support

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