We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

To be a high-performing, Technical Consultant delivering a set of Service Now technical services (development / delivery / support / administration) that ensure a high degree of satisfaction to the customer.

This position is based in Adelaide. Due to the nature of the work, Australian Citizenship is mandatory.

Responsibilities and Accountabilities

• Leading the customer with world-class technical services and ensuring that the tools made available are utilised appropriately to maximise value realisation.
• Proactively assisting Customer Advisory and Support by Enable (CASE) Leads to identify at least $1 of opportunities for every $1 the customer has spent on CASE.
• Complying with customer and CASE policies, processes, and procedures.
• Achieving ongoing operational efficiencies.
• Contributing to the growth of company's culture and ways of working.
• Maintaining an active Career Development Plan with career, training, and certification goals achieved on-time.

Requirements and Experience

Mandatory Experience

• Self-motivation to proactively utilize the Service Now and Enable training tools with a can-do attitude.
• Demonstrated effective interpersonal, communication, and negotiation skills.
• A clear understanding of ITIL Service Management practices with a specific focus on Incident, Change, and Problem Management.
• Experience in providing application support in Service Now.
• Experience in prioritizing competing demands and achieving results with a customer-focused approach.
• Strong business acumen, analytical mind focused on problem-solving, strong technical skills, and customer presentation skills.
• Successful teamwork experience and intuitive understanding when to escalate.
• Experience across multiple Service Now releases ideally from Orlando to most recent release.

Desired Experience & Knowledge / Other Relevant Information

• 7+ years successful Service Now support / delivery.
• General understanding of Service Now licensing.
• Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies.
• Additional Service Now Certifications or Accreditations.

Mandatory Qualifications

• IT Degree, relevant tertiary education in Computer Science or relevant experience.
• Service Now CSA.
• Service Now CIS-ITSM.
• 1 other Service Now product CIS.
• CAD - Trained and Certified.
• Certified to deliver 3+ CASE technical entitlements.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment.

• We put people first. We believe in the power of diversity to drive innovation.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders.

If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.