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Ict Vip Support Services Team Lead, Canberra, Australian Government - Department Of Agriculture, Wat

Published 2022-09-22
Expires 2022-10-22
ID #1178220522
80 AU$
Ict Vip Support Services Team Lead, Canberra, Australian Government - Department Of Agriculture, Wat
Australia, Australian Capital Territory, Canberra,
Published September 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Ict vip support services team lead
Min. Salary: 60.000
Remote:
Work from home:


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Description


Who we are
Cyber Security and Shared Services support staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams assist with Information Communication Technology (ICT) equipment requests, incidents, telephone, and conference services across all areas of the department. We provide Information Communication Technology (ICT) support to the Australian Antarctic Division (AAD) and regional and remote offices. We advise on cyber security and help business areas to conduct their work safely and securely.
The ICT VIP Support Service Section within the Cyber Security & Shared Services Branch is responsible for VIP ICT coordination and support for Ministerial and SES offices across the DAFF and DCCEEW departments. We are a highly responsive team that are able to work across numerous technologies and teams to provide ICT service and technologies.
The Jobs
• Ensure compliance of the Public Governance, Performance and Accountability Act 2013 regarding managing public money and resources. 
• Manage resources to plan, estimate and carry out solution development work to time, budget and quality targets and in accordance with appropriate standards, methods and procedures. 
• Provide a strategic level of specialist, professional and/or technical ICT support to senior executive officers within the Departments and the Ministers’ offices. 
• Provide strategic advice, problem solving and issues management for internal and external stakeholders in relation to complex and potentially controversial matters. 
• Assist with the specification, development, research and evaluation of client facing service standards and apply these standards to resolve or escalate client's service problems and give technical briefings to staff members. 
• Perform defined tasks to monitor service delivery against service level agreements and maintain records of relevant information to analyse regularly and identify improvement opportunities and drive the implementation of these actions. 
• Ensure that inputs, outputs and interfaces for relevant activities are correct and create or update records to show that activities have been carried out correctly. 
• Undertake quality assurance or research to identify, analyse and review issues and problems, recognising potential issues and investigating practical solutions. 
• Direct the development of contingency plans to maintain ongoing services in a variety of critical or emergency situations.
What we are looking for
Knowledge and experience
• Candidates should have demonstrated experience working in an ICT operations environment. 
• Additionally, it would be highly desirable to have experience or a broad understanding of: 
- IT vendor management practices 
- organisational change management 
- the project management cycle. 
• Proficiency with ICT services and Microsoft desktop applications. 
• Experience delivering ICT support (managing meetings and briefing) to Ministers and senior executives. 
• Knowledge of ICT End User systems on how to support them.
Skills and capabilities
• Ability to work with a significant degree of autonomy and under broad direction of the Director. 
• Ability to coach, mentor and promote staff development opportunities including the development of specialist, professional and/or technical expertise. 
• Ability to represent the Department at various forums internally, across portfolio agencies and externally. 
• Strong time management relating to known and emerging priorities, while adapting a flexible approach to changing business priorities and escalating issues, as required. 
• Strong stakeholder engagement with decision-making processes, developing agreements or understandings on issues of concern. 
• Ability to think strategically to conduct targeted research and apply problem solving techniques to quickly respond to change. 
• Lead and facilitate consultation and effective negotiation, and present written advice and reports requiring reasoning and precision of expression.
The successful applicant must:
• hold and maintain a valid Australian motor vehicle drivers licence.
For additional information, please read the Job Description below.
Start your application by clicking the "begin" button.

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    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.


    The Australian Capital Territory (ACT), known as the Federal Capital Territory (FCT) until 1938, is a federal territory of Australia containing the Australian capital city of Canberra and some surrounding townships. It is located in the south-east of the country and is an enclave within the state of New South Wales. Founded after Federation as the seat of government for the new nation, all important institutions of the Australian Government are headquartered in the territory. On 1 January 1901, federation of the colonies of Australia was achieved. Section 125 of the new Australian Constitution provided that land, situated in New South Wales and at least 100 miles (160 km) from Sydney, would be ceded to the new federal government. Following discussion and exploration of various areas within New South Wales, the Seat of Government Act 1908 was passed in 1908 which specified a capital in the Yass-Canberra region. The territory was transferred to the federal government by New South Wales in 1911, two years prior to the capital city being founded and formally named as Canberra in 1913. While the overwhelming majority of the population reside in the city of Canberra in the ACT's north-east, the territory also includes some surrounding townships such as Williamsdale, Naas, Uriarra, Tharwa and Hall. The ACT also includes the Namadgi National Park which comprises the majority of land area of the territory. Despite a common misconception, the Jervis Bay Territory is not part of the ACT although the laws of the Australian Capital Territory apply as if Jervis Bay did form part of the ACT. The territory has a relatively dry, continental climate experiencing warm to hot summers and cool to cold winters. The Australian Capital Territory is home to many important institutions of the federal government, national monuments and museums. This includes the Parliament of Australia, the High Court of Australia, the Australian Defence Force Academy and the Australian War Memorial. It also hosts the majority of foreign embassies in Australia as well as regional headquarters of many international organisations, not-for-profit groups, lobbying groups and professional associations. Several major universities also have campuses in the ACT including the Australian National University, the University of Canberra, the University of New South Wales, Charles Sturt University and the Australian Catholic University. A locally elected legislative assembly has governed the territory since 1988. However, the Commonwealth maintains authority over the territory and may overturn local laws. It still maintains control over the area known as the Parliamentary Triangle through the National Capital Authority. Residents of the territory elect three members of the House of Representatives and two senators. With 431,215 residents, the Australian Capital Territory is the third smallest mainland state or territory by population. At the 2016 census, the median weekly income for people in the territory aged over 15 was $998, significantly higher than the national average of $662. The average level of degree qualification in the ACT is also higher than the national average. Within the ACT, 37.1% of the population hold a bachelor's degree level or above education compared to the national figure of 20%.

    Source: https://en.wikipedia.org/