Job Title: Service Desk Analyst
Location: Regional WA – Bunbury & Collie
Hourly rate: $38 - $40 p/h + super
Employment Type: 6-month temp Contract / Full-Time hours – 37.5
About the Role
Our state government client is seeking a skilled and motivated Service Desk Analyst to join our ICT team. This role is pivotal in delivering, maintaining, and supporting end-user standard operating environments across a range of devices, with a strong focus on Microsoft technologies. As a Service Desk Analyst, you will provide high-quality technical support and contribute to the smooth operation of ICT services across metropolitan and regional sites. You'll be part of a collaborative team, working in a dynamic environment that values innovation, service excellence, and continuous improvement.
Key Responsibilities
Provide technical support for end-user environments, including hardware, software, applications, peripherals, and portable telephony devices.
Deliver and maintain standard operating environments across various devices.
Support IT asset lifecycle processes and procedures.
Apply IT Service Management best practices and frameworks (e.g., ITIL, SIAM).
Stay informed on contemporary ICT trends, developments, and standards.
Travel between nominated work locations as required, including occasional regional travel and work outside standard business hours.
Skills and Experience Required
ICT-related qualifications or equivalent industry-recognised certifications, or relevant experience in a medium to large organisation.
Demonstrated experience in supporting Microsoft technologies and end-user environments.
Strong understanding of ITSM methodologies and frameworks.
Excellent interpersonal and communication skills.
Ability to work independently and collaboratively within a team.
Valid WA C Class or C‐A Class Driver's Licence.
Commitment to road safety and compliance with LGIRS travel policies.
Why Join Us?
Be part of a forward-thinking government department.
Work in a supportive and inclusive team environment.
Opportunity to contribute to meaningful public service initiatives.
Competitive remuneration and flexible working arrangements.
How to Apply
If you're ready to take the next step in your ICT career and make a difference in public service, we'd love to hear from you. Please submit your resume today, interviews to commence immediately.
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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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