This role is offered by De Vision Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$80,000.00/yr - A$85,.00/yr
Join a leading Managed IT Services Provider based in Australia, specialising in secure and strategic technology solutions. They support small to mid‐size businesses with cloud services, cybersecurity, IT support, and advisory. The position requires 2‐3 days a week on‐site at a client in Campbelltown, with the remainder either at other clients in Western Sydney or at their head office in St Mary's. You'll work in a dynamic team balancing project work and BAU support.
Key Responsibilities
Take ownership of escalated tickets from Level 1 and resolve more complex technical issues (Level 2).
Provide support for Microsoft 365 (Exchange, Teams, Share Point, One Drive) including user setup and troubleshooting.
Manage and maintain Windows Server environments, including Active Directory, DNS, DHCP, and Group Policies.
Diagnose and fix networking problems such as VPN, firewalls, printers, and connectivity.
Investigate recurring issues, find root causes, and document solutions.
Work with project engineers on client onboarding, system upgrades, and new deployments.
Share knowledge and contribute to improving documentation across the team.
Must‐Haves
Minimum 2 years' experience in a technical support role within an MSP environment.
Current and valid Australian Driver's Licence and own car.
Australia resident or permanent resident.
Strong knowledge of Microsoft 365 administration and troubleshooting.
Solid understanding of Windows Server, Active Directory, Group Policy, and networking fundamentals.
Experience with PSA and RMM tools.
Strong written and verbal communication skills.
Ability to prioritise and manage multiple tickets/tasks effectively.
Commitment to delivering high-quality customer service.
Nice‐to‐Have
Familiarity with Microsoft Teams Phone, Share Point migrations, and Intune/Endpoint Manager.
Experience with cybersecurity platforms (e.g., Threat Locker, email filtering, EDR, MFA enforcement).
Seniority level
Mid‐Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media
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