Join to apply for the Systems Administrator (Dynamics 365) role at BDO in Australia
About BDO
About The Role
Key Responsibilities
User Support and Ticket Management
Act as the first point of contact for Dynamics 365 CRM end-user queries.
Provide clear guidance and basic training to help users navigate system functionality. Advanced Troubleshooting and System Administration
Diagnose and resolve complex system issues including performance, workflow, and security problems.
Administer user accounts, roles, permissions, and team memberships.
Configure business units, workflows, dashboards, and views in line with business requirements and governance policies. Collaboration and Incident Escalation
Work with internal IT teams, developers, and external vendors (including Microsoft) to resolve escalated issues.
Provide detailed documentation of incidents, troubleshooting steps, and outcomes. Monitoring and Maintenance
Proactively monitor system health, integrations, and scheduled jobs.
Perform preventative maintenance including data cleanup, deduplication, and error log reviews.
Support backup validation and restoration testing in collaboration with IT infrastructure. Training, Communication, and Knowledge Sharing
Deliver user enablement through one-to-one assistance, training sessions, and self-service materials.
Develop and maintain user guides, FAQs, and internal knowledge base content.
Communicate planned changes, downtime, and new features in a clear and timely manner. Continuous Improvement and System Enhancements
Stay current on Dynamics 365 updates, testing new features in sandbox environments.
Recommend and support enhancements to system configurations, processes, and training programs.
Identify recurring issues and work with stakeholders to deliver long-term fixes. Compliance and Security
Ensure CRM usage complies with internal policies and external regulations.
Enforce least-privilege access and support audits with accurate documentation.
Monitor for unauthorized access attempts or security anomalies and escalate as required.
Why BDO?
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