Service Advisor, Sydney

CARS24 is Australia's largest online used car retailer - and we're transforming the automotive experience from end to end.

At our flagship Villawood facility , we're bringing servicing, repair, and warranty into a fully integrated, tech-driven model. To lead this critical function, we're looking for a Servicing & Warranty Advisor who's passionate about helping customers, confident in their mechanical understanding, and ready to run daily operations with excellence. The Role & What You'll Do

As our Servicing & Warranty Advisor , you'll be the go-to contact for customers needing repairs, maintenance, or warranty assistance. You'll manage the service desk, coordinate with workshop teams, and ensure that every interaction is handled professionally and transparently.

Here's what you'll be doing:
Guide customers through the servicing and repair process Manage the day-to-day operations of our service and workshop team Handle warranty claim discussions and help customers navigate outcomes Ensure performance targets and service SLAs are met
Upsell additional services that improve vehicle reliability and longevity
Liaise between customers and technicians to ensure clarity and trust
Keep accurate records and stay across every repair, claim, and recommendation
Work onsite Monday-Friday , full-time 1 to 2+ years experience in service advising, workshop coordination, or automotive operations
Confident communicator with a strong customer-first mindset
Ability to explain service needs, costs, and timelines clearly and professionally
Highly organised and able to manage service bookings and multiple tasks under pressure
Comfortable working between customers and technicians to resolve inquiries and service updates
Solid computer skills and experience with service platforms or CRMs
Confidence upselling additional products or repairs
Valid Australian driver's licence and willingness to undergo a police/background check Uncapped earnings (base + super + commission) Monthly $60 phone allowance Employee Assistance Program Performance-based bonuses Access to a $500 annual wellness allowance Ground-up opportunity to shape how service & warranty work in a unique Auto Tech dealership
Work with a high-performing, collaborative team that values growth and trust

If you're ready to manage a next-gen service and warranty operation - and you care about quality, teamwork, and customer outcomes - apply today and help shape the future of servicing at CARS24 .