Multinational financial services company client. Seeking an experienced FM & Workplace Senior Manager. Based in Sydney CBD, Land of the Gadigal people.
About The Role
Reporting to the Alliance Director – APAC, the SEA & ANZ General Manager will act as the primary point of contact and lead all hospitality and workplace experience services across the region, including operations, stakeholder management, financial oversight, and team leadership.
Operational Leadership
Lead FM and Workplace Experience, ensuring smooth operations and exceptional service.
Develop and implement strategies for employee/colleague satisfaction.
Build and lead cohesive, high‑performing, and diverse teams.
Develop and execute strategic plans, budgets, and policies.
Drive business improvements and act as a change agent.
Present effectively to all levels, including global leadership.
Facilities Management
Oversee all FM functions (maintenance, repairs, vendor management, space planning).
Ensure compliance with regulations and standards.
Manage facility projects.
Client and Stakeholder Management
Build and maintain strong relationships with clients and stakeholders.
Proactively communicate and address concerns.
Financial Management
Manage budgets and achieve financial goals.
Analyze financial reports and make recommendations.
Oversee financial accounting and reporting.
What You’ll Need
Minimum of eight (8+) years experience in a leadership role within the hospitality industry or corporate real estate environment, preferably as a General Manager or Area General Manager of luxury hospitality brands or high‑end corporate environments with a strong focus on guest services / visitor experience / facilities management, and event management.
Bachelor’s degree or master’s degree, preferably in hospitality.
Proven track record of successful hotel operations management, including rooms division, food and beverage, engineering, and guest services.
ASEAN/SEA experience is essential.
Excellent leadership abilities, with a focus on coaching, mentoring, and developing teams.
Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, employees, and stakeholders at all levels.
Strong understanding of luxury hospitality trends, guest expectations, and market dynamics.
Ability to thrive in a fast‑paced and high‑pressure environment while maintaining composure and professionalism.
