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Key Account Manager, Sydney, Integral Ad Science

Published 2022-06-29
Expires 2022-07-29
ID #1065562136
Free
Key Account Manager, Sydney, Integral Ad Science
Australia, New South Wales, Sydney,
Published June 29, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Key account manager


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Description

We’re looking for an experienced and highly motivated Key Account Manager / Customer Success Manager to join our team in Sydney. The Customer Success Manager will partner with Sales and Technical Account Management to successfully onboard, retain, grow and engage at a high level with priority client accounts. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.The Key Account Manager build comprehensive knowledge of the verification and analytics space within the advertising industry and use this knowledge to support and advise clients’ digital media strategies. This role will suit an experienced Key Account Manager / Customer Success Manager who is passionate about making an impact, driving ROI for their clients, and forging strong high-level relationships with agencies and marketers directly.What you’ll do: Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for several highly strategic accountsMaster thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client.Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.Own client meetings, including presenting product training, data analysis, strategic business reviews and additional engagement modules.Develop a trusted advisor relationship with key client stakeholders and executive sponsors, fostering regular, impactful engagement.Understand client goals and communicate and advocate for clients’ needs internally.Identify at risk opportunities and work with internal and external stakeholders to build and enact solutions.Work with Technical Client Services, Sales, Product Marketing, and Finance to create best-in-class service experiences for all clients.Act as a thought leader within the larger Customer Success team to share industry learnings and demonstrate best practicesIdentify and drive revenue within current accounts and collaborate with CSM team to ensure growth attainmentSuccessfully onboard new accounts, Forecast & track opportunities and bookingsConduct regular quarterly/monthly reviews with key clients What you’ll need: 4+ years’ experience in a client-facing role; Adtech, Programmatic, DSP, SSP, or programmatic agency experience a plusA proven track record of forward and innovative thinking for driving business resultsDemonstrated ability to effectively communicate, present and advise clients as to how to improve media quality performanceService-oriented ethos with a strong business mindset and the ability to create strategic plansExperience managing, consulting, and negotiating with clients with an excellent track record of retaining and growing a portfolioStrong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendationsExceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detailComfortable in a fast-paced, entrepreneurial, and rapid-growth environment. Ability to work independently as well as part of a teamSalesforce proficiency is ideal About Integral Ad ScienceIntegral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization.Our mission is to be the global benchmark for trust and transparency in digital media quality for the world’s leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com.Equal Opportunity Employer:IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.California Applicant Pre-Collection Notice:We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected]integralads.com.To learn more about us, please visit http://integralads.com/ and https://muse.cm/2t8eGlNAttention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected] We will get back to you if there's interest in a partnership.#LI-Hybrid

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    Registered on November 13, 2020

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    Sales is activity related to selling or the amount of goods or services sold in a given time period. The seller or the provider of the goods or services completes a sale in response to an acquisition, appropriation, requisition or a direct interaction with the buyer at the point of sale. There is a passing of title (property or ownership) of the item, and the settlement of a price, in which agreement is reached on a price for which transfer of ownership of the item will occur. The seller, not the purchaser generally executes the sale and it may be completed prior to the obligation of payment. In the case of indirect interaction, a person who sells goods or service on behalf of the owner is known as a salesman or saleswoman or salesperson, but this often refers to someone selling goods in a store/shop, in which case other terms are also common, including salesclerk, shop assistant, and retail clerk. In common law countries, sales are governed generally by the common law and commercial codes. In the United States, the laws governing sales of goods are somewhat uniform to the extent that most jurisdictions have adopted Article 2 of the Uniform Commercial Code, albeit with some non-uniform variations.


    New South Wales (commonly abbreviated as NSW) is a state on the east coast of Australia. It borders Queensland to the north, Victoria to the south, and South Australia to the west. Its coast borders the Coral and Tasman Seas to the east. The Australian Capital Territory is an enclave within the state. New South Wales' state capital is Sydney, which is also Australia's most populous city. In June 2020, the population of New South Wales was over 8.1 million, making it Australia's most populous state. Just under two-thirds of the state's population, 5.3 million, live in the Greater Sydney area. The demonym for inhabitants of New South Wales is New South Welshmen.The Colony of New South Wales was founded as a British penal colony in 1788. It originally comprised more than half of the Australian mainland with its western boundary set at 129th meridian east in 1825. The colony then also included the island territories of Van Diemen's Land, Lord Howe Island, and Norfolk Island. During the 19th century, most of the colony's area was detached to form separate British colonies that eventually became the various states and territories of Australia. However, the Swan River Colony was never administered as part of New South Wales. Lord Howe Island remains part of New South Wales, while Norfolk Island has become a federal territory, as have the areas now known as the Australian Capital Territory and the Jervis Bay Territory.

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