Ecommerce Manager - Smart Spaces Syd, Melb, Adel Or Bris, Sydney, Optus

Published 2022-06-25
Expires 2022-07-25
ID #1059441655
Ecommerce Manager - Smart Spaces Syd, Melb, Adel Or Bris, Sydney, Optus
Australia, New South Wales, Sydney,
Published June 25, 2022

Job details:

Job type: Full time
Contract type: Volunteer
Salary type: Monthly
Occupation: Ecommerce manager - smart spaces syd, melb, adel or bris

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About UsAt Optus, we are striving to become Australia’s most loved everyday brand with lasting customer relationships and truly believe digital is one of the keys to unlocking our vision. When we consider how we interact with our customers, our vision is at the forefront of our thinking. So how does this ‘show up’ when we think about our digital channels? About the Team The Digital Sales & eCommerce team is responsible for defining and implementing the Digital Purchase strategy across optus.com.au and partnership websites. This team strives to champion best in class eCommerce experiences, by translating the Optus Brand promise and ensuring that the Optus brand and culture centres around our customer and employees. This team acts as an interface between digital squads in agile ways-of-working, and traditional business units to deliver on this this strategy. With the industry growing significantly in the next couple of years, the Optus Smart Spaces team will be responsible for helping customers with what devices to buy, which devices work together, how to install the devices and who to call for support. This will be achieved through our new digital online marketplace selling curated collections for our customers and our O-Team service proposition to help solve customer needs and make smart technology work for them. This fast paced and exciting new team will be instrumental in continuing to deliver on our vision to make Optus Australia’s most loved everyday brand with lasting customer relationship. About the Role This is an exciting opportunity for an experienced eCommerce leader to shape the strategy and optimisation of the Optus Smart Spaces eCommerce funnel. The eCommerce Manager – Smart Spaces has direct accountability for the strategy development and digital execution for Digital Purchase Activities for Optus Smart Spaces. This role will operate within an squad that operates in agile ways-of-working, constantly delivering, and optimising our Smart Spaces purchase funnels. The purpose of this role is; To optimize & drive growth in sales and revenue mix across Optus Smart Spaces by being accountable for the sales flow from research, conversion and operations. Accountable for the development and successful delivery of the strategy to drive growth in Online Sales channels for Smart Spaces, identifying new growth opportunities, and optimizing existing. Understand customer behaviour and drive consistent and compelling sales and research experiences that enable and entice customers to purchase through our Smart Spaces website Act as a crucial link between the Smart Spaces Squad and non-Agile broader business units, communicating requirements, dependencies, impacts and recommendations to delivering a world-class digital and omni-channel experience for our customers. Key accountabilities: Accountable for the engagement and delivery on behalf of the Smart Spaces portfolio Meets and exceeds standards for skillset and best-practice sales techniques across digital and traditional channels Executes with excellence to meet and exceed business and customer expectations Ensures compliant, low-risk and customer-first executions through high quality and ethical delivery of sales initiatives Drives culture of experimentation and continuous improvement in self and squad Accountable for the revenue generation and customer sentiment of the Optus Smart Spaces website Digital First Culture As key Digital leaders, champion a Digital first culture across the broader Optus organisation to drive improved customer experience and growth outcomes in Digital and physical channels. Understanding gaps in performance and implementing mitigation strategies to rectify these gaps. The role will be also accountable to deliver on the following Digital thought leadership at strategic and tactical level Transformational initiatives to drive Digital adoption including shifting activity from traditional channels to “Digital First” Finding opportunities and initiatives to drive an outstanding Customer Experience Market and performance insights in real-time About you: Minimum 5 years professional experience in a mid-level eCommerce or digital sales leadership role Proven ability to use insights to identify the key factors that will drive a positive customer outcome You are a positive influencer of company cultural change Envisions and anticipates future of tech trends and possibilities Champions and influences a culture of growth mindset, self-leadership and self-development across and outside the organisation Role-models resilience and positive approach to change As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement. Optus is a place where we let you do you. Whether you’ll be working in our corporate offices or in a retail store, we're a highly collaborative workplace, and offer a range of perks such as: A competitive salary Discounts on products and services Ongoing training, mentoring and development opportunities Up to five days of Volunteer Leave per year Blended Ways of Working We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you. Are you ready to say 'YES' to this opportunity? Click ‘Apply Now’ to submit your application for the role, including a copy of your current resume.

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    Retail markets and shops have a very ancient history, dating back to antiquity. Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls that we know today. Retailing involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand identified through a supply chain. Some of the earliest retailers were itinerant peddlers. The term "retailer" is typically applied where a service provider fills the small orders of a large number of individuals, who are end-users, rather than large orders of a small number of wholesale, corporate or government clientele. Shopping generally refers to the act of buying products. Sometimes this is done to obtain final goods, including necessities such as food and clothing; sometimes it takes place as a recreational activity. Recreational shopping often involves window shopping (just looking, not buying) and browsing: it does not always result in a purchase.

    New South Wales (commonly abbreviated as NSW) is a state on the east coast of Australia. It borders Queensland to the north, Victoria to the south, and South Australia to the west. Its coast borders the Coral and Tasman Seas to the east. The Australian Capital Territory is an enclave within the state. New South Wales' state capital is Sydney, which is also Australia's most populous city. In June 2020, the population of New South Wales was over 8.1 million, making it Australia's most populous state. Just under two-thirds of the state's population, 5.3 million, live in the Greater Sydney area. The demonym for inhabitants of New South Wales is New South Welshmen.The Colony of New South Wales was founded as a British penal colony in 1788. It originally comprised more than half of the Australian mainland with its western boundary set at 129th meridian east in 1825. The colony then also included the island territories of Van Diemen's Land, Lord Howe Island, and Norfolk Island. During the 19th century, most of the colony's area was detached to form separate British colonies that eventually became the various states and territories of Australia. However, the Swan River Colony was never administered as part of New South Wales. Lord Howe Island remains part of New South Wales, while Norfolk Island has become a federal territory, as have the areas now known as the Australian Capital Territory and the Jervis Bay Territory.

    Source: https://en.wikipedia.org/