Retail Director, Australia & New Zealand | Full Time, Sydney

Last update 2024-05-24
Expires 2024-06-24
ID #2035699477
Retail Director, Australia & New Zealand | Full Time, Sydney
Australia, New South Wales, Sydney,
Modified February 19, 2024


The Blue Box.

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
Are you passionate about Retail?
Do you love making a difference?
Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!

The Retail Director will lead sales, operations, and client service delivery in the Australian and New Zealand market, surpassing sales and profitability targets. Partnering with Store Managers, they set and execute sales strategies, inspire store teams, and ensure consistency in processes and client experience. As an entrepreneurial leader, the Retail Director understands the local market, builds client relationships, develops talent pipelines, and identifies business opportunities, fostering a culture of service excellence and client development for brand desirability. The Retail Director must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

About the Role.

Client Development & Client Service

Oversee the implementation of Company-wide sales initiatives and develop local initiatives and partnerships that complement the overall Company objectives
Drive user progression in the Client Survey by coaching, considering survey questions, and promptly addressing feedback to enhance client service across teams
Ensure a strong management presence on the sales floor, role modeling sales & service behaviors and coaching the team on the selling ceremony
Develop effective outreach strategies, event strategies and concepts, instill an always on private appointment culture to create unique client experiences
Cultivate new and existing high value client for local, regional and global selling events
Develop local market initiatives in partnership with Marketing, PR and CVM in order to create unique experiences for our existing and potential clients and to maximize exposure within the community

Management & Staff Development

Develop and elevate talent to create a high-performing team for exceptional service and sales.
Champion the creation and execution of a developmental plan for each employee
Utilize the performance management process (monthly, quarterly and annually) to improve team performance
Address significant performance issues promptly by collaborating closely with Human Resources, creating action plans, and systematically offboarding underperforming employees.
Proactively network within the market to build external talent pipelines and cultivate internal pipelines for leadership roles, ensuring effective succession planning.
Collaborate with Store Manager and Client Development resources to coach and develop talent, particularly High Jewelry Client Advisors.

Sales & Financial Management

Develops and implements strategic action plans, manages progress, reviews plan monthly and adjusts to deliver growth target
Drive the business through the key product pillars
Ensure inventory accuracy is high and shrinkage is minimized
Ensure operational and audit compliance standards are met/exceeded for the market
Trains and empowers operations resources to manage facilities, security, rostering, store administration, shipping, replenishment of merchandise and non-sales supplies

Market Management & Cross-functional Teaming

Oversee and ensure that all visual merchandising standards are executed and adhered to in order to create a superior customer experience
Merchandising management in order to ensure appropriate product assortments and stock levels so that sales can be maximized
Ensure that all stores and facilities are maintained to Company standards and Company policies on an ongoing basis by working closely with Finance, Operations & Real Estate management, Security management
Stay current on all industry/competitor news within the market
Support ad-hoc projects as they arise

Work Health Safety

Ensure the health, safety and welfare of yourself and others at work
Compliance with systems put in place to manage health and safety
Understanding of how to perform your job in a safe manner
Adherence to established procedures for employee injury and incident reporting
Compliance with Work Health Safety Management System policy and procedures

About You.
10+ years management experience with emphasis on direct client contact, preferably within a jewelry or luxury retailer.
Demonstrated experience in meeting/exceeding sales and profitability targets
University degree or equivalent life/work experience.
Computer experience including Word, Excel, Powerpoint, e-mail and Point of Sale systems.
Non-traditional business hours, including nights, weekends and holidays
Self-starter, strategic thinker, problem solver.
Excellent communication skills (verbal and written).
Strong interpersonal skills.
Ability to travel
Diamond certificate (will be required on development plan in the first year if not present at hire).
Gemological background and education is preferable

This is just the beginning.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Retail director, australia & new zealand | full time

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