Assistant Front Office Manager

Last update 2024-04-16
Expires 2024-05-16
ID #2101203266
Assistant Front Office Manager
Australia, Queensland, Brisbane,
Modified April 4, 2024


Job Description In this role you will: Leading the Hotel Front Office operation to achieve a reputation as a market leader Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.

Involvement in recruitment activities such as applicant screening, phone screens, in person interviews, reference checks, etc.

Leading onboarding and training of the Front Office team ensuring they are trained in all aspects of their role To develop departmental training manuals and implement department training programs Supervision of lobby services (including car parking and porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.

Daily liaison with the Revenue & Reservations office to ensure accuracy in room allocation and maximising of yield.

Preparation of reports as required Qualifications Experience in Front Office operations, including demonstrated experience in a senior leadership capacity at Assistant Manager level Experience with OPERA PMS or similar a must Self-motivated, driven and energized in a fast-paced environment  Exceptional service standards and ability to lead within a VIP environment Qualifications in Hotel Management and/or related field an advantage Excellent communication skills, bilingual or multilingual language skills are advantageous Valid Responsible Service of Alcohol and First Aid Certificate with CPR required Strong organisational, written & communication skills, with strong attention to detail Can-do attitude with the ability to work in a fast-paced environment & prioritise workload Unlimited working rights in Australia  Armed with smart solutions and a Additional Information What is in it for you? Join a passionate and high performing team who thinks outside the box Be part of the Global Accor Hotel Network Fun and friendly work environment - we have an 8.2/10 employee satisfaction score Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Learn Your Way Academie Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit     Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Assistant front office manager

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