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Customer Service Manager, Waverley

Last update 2025-02-10
Expires 2025-02-09
ID #2588323713
Free
Customer Service Manager, Waverley
Australia, New South Wales, Waverley,
Modified February 5, 2025

Description

Apply now Job no: 566334
Work type: Full Time
Location: Bondi Junction
Categories: Sales

Full Time Position
Guaranteed base earnings
Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Bondi Junction Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

  1. Actively manage Harvey Norman customer repairs & servicing
  2. Tag faulty products and liaise with our service agents & suppliers, keeping the service database up-to-date
  3. Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
  4. Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures, and reporting
  5. Run weekly reports for repairs/service jobs as required by the Proprietor
  6. Advise customers of the arrival of stock and organise delivery as requested by the Proprietor
  7. Be Health and Safety conscious

What we require:

  1. Experience in (or ability to work in) a customer-focused, successful retail business
  2. Experience working in a high-volume administration role
  3. Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
  4. Customer service champion with very strong communication and interpersonal skills
  5. Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
  6. Familiarity with Australian Consumer Law (desirable)
  7. Being full of energy, ambitious, confident, and flexible
  8. Friendly, outgoing, approachable, and work well as a team member
  9. Ability to service customers while managing work tasks around their needs
  10. Going above and beyond to provide exceptional customer-focused problem solving
  11. Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

  1. Generous staff discounts
  2. Harvey Norman is a strong advocate of career progression with a wide support network for professional development
  3. An environment where good performance is recognised and rewarded
  4. A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

Advertised: 31 Jan 2025 AUS Eastern Daylight Time

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Customer service manager

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