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Telecom Ops Engineer, Amazon Connect, Sydney

Last update 2025-02-06
Expires 2025-03-06
ID #2587709343
Free
Telecom Ops Engineer, Amazon Connect, Sydney
Australia, Sydney, Sydney,
Modified February 5, 2025

Description

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Sector: Engineering
Role: Professional
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.

We are seeking Systems Engineers who are experts in SIP/Vo IP to join our Sydney team to help us support and expand the Amazon Connect telecom infrastructure. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity.

Key Responsibilities
  1. Develop and deliver scalable, resilient systems while maintaining a constant customer focus.
  2. Participate in deep-dive troubleshooting and conduct technical post-mortem discussions.
  3. Work with customers to help them get the best experience using Amazon Connect.
  4. Build and support solutions across thousands of devices.
BASIC QUALIFICATIONS
  1. Bachelor's degree or 5+ years of relevant experience in a large scale environment.
  2. 3+ years of network and operating system support experience.
  3. 3+ years of Telephony related experience (ie SIP, RTP, VOIP, Open source voice services).
  4. Working knowledge of Linux system administration.
  5. Experience in systems automation using common scripting languages.
  6. Fluent in Mandarin and English.
PREFERRED QUALIFICATIONS
  1. Experience troubleshooting telephony systems.
  2. Experience with open-source Vo IP systems like Asterisk, Free-Switch, SIPp, SER, etc.
  3. Operational experience in a 24/7 production environment.
  4. 3+ years experience with cloud computing technologies.
  5. Experience working as part of a global team.
  6. Experience automating routine tasks.

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Telecom ops engineer, amazon connect

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