Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking a High Performing Field Service Engineer to support the very successful growth of our businesses across Australia. Waters delivers benefits through innovation and people that enable customer success in the life, materials, and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce, we continuously evolve, develop, and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets, we are able to increase the business even within very challenging economic circumstances.

As a High Performing Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters' products and services. The candidate will demonstrate a clear grasp of understanding the customers' business and its growth plans and is able to take that knowledge and convert it into a solution and offering from Waters, with a primary aim of bringing "customer success." This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

• Installation, performance maintenance, troubleshooting, and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations by communicating work performed and providing a follow-up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system-level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with the Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Education:

• Bachelor's/Master's Degree in Chemistry, Biology, Engineering, or other science-related fields is desired; will also consider applications with equivalent experience, training, and education

Experience:

• 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation, with preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Ability to perform effective system-level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System-level approach to problem-solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel:

• This is a territory-based position with travel within your designated territory and occasional travel to other countries for activities such as governance of the department, local business support, meetings, and training.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving