A leading business process outsourcing firm based in Sydney is seeking a Technical Process Lead to manage operational support within a 24/7 environment. The role includes acting as the escalation point for issues, ensuring adherence to SLAs, and managing device lifecycle processes. Ideal candidates must have at least 4-5 years of experience with Cisco, troubleshooting skills, and relevant certifications such as CCNA or CCNP. This position offers a full-time contract for 12 months.
