When you work with us you'll find that we deliver results; without compromising on respect. We value each other's differences while recognizing individual strength.
We are the world's leading contract logistics company. We create competitive advantages for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector experience.
At DHL Supply Chain (DSC) Australia, there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you'll have the tools and training you need to grow and succeed.
DSC is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement, and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. DSC will support flexible working arrangements that are tailored to the individual role requirements.
DHL Supply Chain Australia is a Great Place To Work certified.
Please Note: DHL Internal applications close on 06/02/2025.
Your role and responsibilitiesAs a Customer Service Representative at DHL, you'll overcome daily logistical challenges to ensure warehouse operations run smoothly. In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grow professionally.
Use your talents to lead a committed team to greatness and drive the future of logistics, using the latest technology.
- Customer support via phone and email
- Actioning customer queries
- Daily/Weekly/Monthly KPI reporting
- Manage service relationships
- Ensuring quality & service standards are met
- General Administration duties
- Previous transport customer service experience (phone and email)
- Strong customer service skills
- Proven experience in providing solutions to escalations
- Excellent knowledge of Microsoft Office applications
- Demonstrated ability to multi-task