• 26-Weeks PAID Parental Leave - for primary caregiver

• Enjoy the flexibility of a Hybrid work roster to ensure you maintain work-life balance

• Ongoing internal & external training opportunities to better support your career

About IPLEX

At Iplex we are committed to a powerful vision - Providing Safe & Secure Water to the World Around Us. We do this by forging partnerships with our customers and communities to deliver safe, secure, and innovative water solutions that not only address the present needs but also lay a solid foundation for future generations.

As Australia's leading manufacturer and supplier of pipeline systems, we take pride in our pivotal role within Australia's water industry. We understand the significance of our work, and we are driven by the shared goal of creating a better future. Join us today to lead a passionate team dedicated to shaping a brighter future and leaving a lasting impact on Australia's water landscape.

About the Role

Are you a dynamic leader with a passion for delivering exceptional customer service? Join our team as a Customer Service Team Leader in Strathpine where you'll lead a dedicated group of Customer Service Representatives to ensure top-notch service from enquiry to delivery. You'll be at the forefront of coaching and developing your team, driving performance, and maintaining high standards of customer satisfaction. This role is suitable for someone who is happy to also support in customer calls and queries as it is a hands-on collaborative position.

In this exciting position, you'll manage order processes, resolve issues, and ensure compliance with our business expectations. Your strong leadership skills and customer-centric approach will be key to identifying and implementing solutions to improve service delivery. With a focus on continuous improvement, you'll provide insights on team performance and support your team in achieving their goals.

Skills and Experience

• Experience in leading a team in a fast-paced environment
• Confident in exceeding set KPI's and NPS targets
• A background in technical product, manufacturing or civil would be ideal
• The ability to use influencing and negotiation skills
• Passion for coaching and developing your team
• Understanding of holding performance & coaching discussions
• Experience with CRM & ERP Systems and Microsoft 365
• Ability to handle inquiries and complaints
• Excellent attention to detail, good with data and processing information
• Expert in problem-solving and creating solutions

Why Join Our Iplex Team

• Full Time Position
• Excellent Hybrid Roster to ensure work-life balance
• Ongoing training and support
• Iplex has Top Talent Academies
• Great support network with other team leaders nationally
• Access to ALL Fetcher Building Perks and Discounts
• Iplex proudly partnered with The Smith Family to support youth education
• Approved by Reconciliation Action Australia for our Innovate RAP

If you are keen to join an established business and bring your passion for customers, success, and outcomes then APPLY NOW - We are excited to review your resume.

No Agency Support Required