Published 2026-04-09
Membership Services Agent, Administrative Services
12 Month Temporary Full-Time, Based in Waterloo
Base salary starting from $68, 452 per annum + super
Benefits: 5 weeks annual leave + paid annual office closure + 12 RDO’s per year Onsite parking and hybrid working Fitness Passport - discounted access to gyms and pools for you and your family Voluntary super contributions matched up to a certain % Salary packaging
About the Association:
The New South Wales Nurses and Midwives’ Association (NSWNMA) is the registered union for all nurses and midwives in NSW. The Association represents the industrial interests of nurses and midwives employed in NSW in the public, private, aged care and primary healthcare sectors. Our role is to protect the interests of nurses, midwives and the nursing and midwifery professions.
At the Association, we are strongly committed to fostering a respectful and safe workplace culture that thrives on our values of collectivism, advocacy, innovation, integrity and courage.
About the Role:
We’re seeking a Membership Services Agent to deliver high-quality, frontline customer service to our members and prospective members. Based in a contact-centre environment, this role is ideal for someone who enjoys helping people, thrives in a fast-paced setting and takes pride in accuracy and professionalism.
Key Responsibilities
In this role you will:
Be the first point of contact for members via phone, email and other channels
Provide clear, timely membership information and support
Maintain accurate records across multiple systems
Assist with reception and general administrative tasks
About You:
To be successful in this role you will bring:
Proven customer service experience with strong communication skills
Comfortable handling high enquiry volumes and data entry
Organised, adaptable and able to work both independently and in a team
Aligned with the values and purpose of the trade union movement
Why join us: Meaningful work supporting nurses and midwives
Supportive, values-driven workplace
CBD-fringe location in Waterloo under an enterprise agreement
If you’re passionate about service, motivated by purpose and enjoy working with people, we’d love to hear from you.
How to apply for this position:
To apply for the position:
Click “Apply” if you are not already on our Careers page.
If you are on the Careers page, click “Apply Now.”
Internal employees: Please ensure you register your application using your internal email address.
Your application should include:
A brief response to the selection criteria outlined in the position description.
A summary of your interest in the role and relevant experience.
To access the position description:
On our Careers page, within the specific vacancy listing, click “Document” located above the “Apply” button under the vacancy name.
Questions? Email our Employee Engagement Team at employeeengagement@nswnma.asn.au
Applications close Tuesday 21st April, 2026.
NSWNMA is an Equal Opportunity Employer and fosters a diverse workplace, we welcome diverse applications and encourage Aboriginal Torres Strait Islander Peoples to apply.
