Patient Liaison Officer: Location: 209 Robina Town Centre Drive Robina QLD 4226 Employment Type: Casual/Full-time/ Part-time About Wi SE Medical? Innovative Healthcare: Be part of a team dedicated to revolutionising healthcare services.
Collaborative Environment: Work with a dynamic and supportive team that values creativity and teamwork.
Sydney CBD Location: Conveniently located in the heart of Sydney, providing easy access to the vibrant city life.
Career Growth: Wi SE Medical is committed to fostering the growth and development of its team members.
Your success is our success.
Our Wi SE values: Give: Giving is at the core of our organisation.
We seek happiness in giving to our community.
Giving comes in small actions of smile care and listening to our patients' needs.
Learn: Besides learning and professional development, we enjoy each moment of learning which each of you bring to us so that we can care for you better every day.
Own: Taking responsibility and ownership of our own actions is at the core of our organisational values and we serve with a sense of ownership.
Your health and speedy recovery are our responsibility.
Happiness: At Wi SE we believe a happy and healthy environment allows all to work and learn better.
We encourage sharing our successes.
Position Overview: Wi SE Medical is looking for a Patient Liaison Officer who will be the first point of contact for our patients and visitors, providing excellent customer service while maintaining the smooth operation of our front desk.
This role requires a proactive and confident individual who can manage various tasks with attention to detail and a compassionate approach.
Key Responsibilities: Front Desk Management: Greet and assist patients and visitors with a friendly and professional demeanour.
Answer and direct phone calls efficiently, handling inquiries and scheduling appointments.
Maintain a tidy and organised reception area.
Administrative Support: Manage and update patient databases with accuracy and confidentiality.
Process payments and handle billing inquiries; create invoices as needed.
Coordinate with medical staff to ensure smooth patient flow and scheduling.
Manage office inventory and order supplies when necessary.
Assist with document preparation, including forms and reports.
Customer Service: Handle patient complaints and concerns with empathy and professionalism.
Provide clear communication and support to ensure a positive patient experience.
Proactively identify areas where support is needed and take initiative to address them.
Qualifications & Skills: Previous experience as a receptionist, preferably in a healthcare setting.
Exceptional organisational and multitasking skills.
Strong interpersonal skills with the ability to connect with diverse individuals.
Dependable and punctual, with the ability to manage stress in a fast-paced environment.
Basic understanding of medical terminology and healthcare procedures is preferred.
Utilise office software and tools efficiently for daily tasks.
Proficient in touch typing (90 words per minute).
Experienced in payment processing and invoice creation.
Strong attention to detail and commitment to maintaining confidentiality.
Available to work Monday - Friday Personal Attributes: Empathetic and Compassionate: Able to provide support and understanding to patients.
Proactive: Takes initiative in finding work and improving processes.
Confident: Comfortable asking questions and making decisions.
Dependable: Reliable and consistent in managing responsibilities.
Organized: Keeps the workspace tidy and handles multiple tasks with ease.
Why Join Wi SE Medical? Opportunity to work with a dynamic and innovative team.
Competitive salary and benefits package.
Professional development and growth opportunities.
Positive and inclusive work environment.
How to Apply: We believe that our core values of Giving, Learning, Ownership and Happiness are essential to providing the best healthcare.
In two short sentences, share how this would impact the way you'd work in the scribing role.
Please include these sentences within your application, eg.
Cover letter or email.
To apply, please submit your resume and a cover letter to We endeavor to respond to applications as soon as possible! Wi SE Medical is an equal-opportunity employer and values diversity in the workplace.
We encourage all qualified individuals to apply.
