Published 2026-04-01
Gold Coast & Tweed Eye Doctors is hiring a Casual/Temporary Medical Administrator role in Tweed Heads, NSW. Apply now to be part of our team.
Requirements for this role: Looking for candidates available to work: Mon morning
Mon afternoon
Tue morning
Tue afternoon
Wed afternoon
Wed morning
Thu morning
Thu afternoon
Fri afternoon
Fri morning
1 year of relevant work experience required for this role
Expected salary: $32 - $37 per hour
We are currently seeking a casual Medical Telephonist/Administrator to join a specialist Ophthalmology practice with clinics in both Tweed Heads and Robina. Previous experience in a specialist practice preferred but would also consider a junior role with training provided.
Gold Coast and Tweed Eye Doctors are located in Tweed Heads and Robina. The team consists of 5 Ophthalmologists, Optometrists, clinical and admin team members. You will be working with an experienced team of Administrators who will provide the appropriate training. This role involves a high level of accuracy, efficiency and the ability to handle a wide range of simple and complex phone calls from booking appointments to scheduling surgeries.
We are looking for a dedicated team member to join a hard working but fun team. The flexibility to travel to Tweed Heads or Robina is expected.
Responsibilities will include the following using Best Practice VIP.net (patient management system):
Phone, making appointments, check in and check out of patient
Invoicing, receipting, batching of Medicare and Health Funds
Rejections and resubmissions of Medicare and Health Funds
Banking and reconciliations
Surgical bookings and billing
Management of internal referrals and correspondence
Management of external letters to referrers
Triaging patients for appointments
Appointment book management
The successful applicant will have:
A positive and proactive attitude
Exceptional attention to detail
The ability to work as part of a team and autonomously
A high level of customer service
Reliable, efficient and able to work under pressure.
Flexibility with start and finish times
Flexibility to work at both locations in Tweed Heads and Robina on a roster basis.
Experience working in an ophthalmic practice will be an advantage.
Experience with VIP will be an advantage
If you are looking to join a supportive, fast-paced team in a well-established and growing specialist practice, we would love to hear from you. This is a great opportunity for someone who is eager to build a long-term career in healthcare administration or expand into clinical support. Please submit your resume and a brief cover letter outlining your availability and interest in the role. We look forward to welcoming the right candidate into our team.
