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Customer Service Supervisor (part-time)

Last update 2024-04-18
Expires 2024-04-17
ID #2101203553
29 AU$
Customer Service Supervisor (part-time)
Australia, New South Wales, Sydney,
Modified April 4, 2024

Description

Job ID: Date posted: 26/02/ Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people.

We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know Working at IKEA has its benefits and rewards: $28.64 base hourly pay rate Above award rates and penalty rates (including Sunday and Public Holidays) 5 weeks Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more 24/7 access to our Employee Assistance Program for health and wellbeing support 15% Co-worker discount Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant Co-worker uniform provided Free Co-worker parking Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand) Bonus programme (where eligible) Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)Additional Information: This role is permanent part-time, 60hrs/fortnight.

The internal job title for this role is Customer Coordinator.

As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day (from 8am) and evening shifts (up to 10pm).

You also have the availability to work alternating full weekends (both Saturday and Sunday).

About this work area As Customer Service Supervisor your responsibilities will include, but are not limited to: Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.

Supervising the daily operation of the team to ensure a positive customer journey.

Liaising with leaders and providing feedback on daily areas of team performance and functional activities.

Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.

Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.

Recording information accurately in the relevant systems in order to make improvements to the customers future shopping experiences.

As a Customer Service Supervisor, you are/ or have: Passionate about the customer experience and home furnishings.

Able to remain calm and assertive under pressure.

Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all of our customers.

Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers and business.

We need people like you At IKEA, work is so much more than a job.

Come join us!

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Hourly
Occupation: Customer service supervisor (part-time)

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    29 AU$ / Hourly

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    Ikea

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