Address: Perth, Western Australia, Australia We are actively seeking qualified individuals to join our dynamic team as ICT Support Technicians, particularly those with experience in Managed Service Providers (MSPs). As a crucial member of our ICT department, you will play a pivotal role in providing first-line technical support to end-users within an MSP environment. Your responsibilities will include: Responsibilities: Determining software and hardware requirements to provide effective solutions to problems. Responding promptly to inquiries about software and hardware issues. Adapting existing programs to meet users' specific requirements. Installing and downloading appropriate software. Ensuring the efficient use of applications and equipment. Repairing and replacing peripheral equipment such as terminals, printers, and modems. May work in a call center environment. Conducting routine system maintenance tasks, including updates, patches, and optimizations. Monitoring system performance and implementing proactive measures. Conducting training sessions for end-users and creating user guides and documentation. Collaborating with cybersecurity teams to ensure a secure ICT environment. Analyzing and diagnosing complex ICT issues, escalating problems when necessary. Requirements: Minimum of 2 years of proven experience as an ICT Support Technician or in a similar role, preferably within an MSP setting. Strong knowledge of ICT systems, hardware, and software. Excellent problem-solving and communication skills. Ability to prioritize and manage multiple tasks in a dynamic environment. Certifications in relevant technologies or relevant academic qualifications. Must possess the ability to manage travel within the city of Perth, either by car or public transport. How to Apply: If you are passionate about providing exceptional ICT support, thrive in a collaborative environment, and have experience in Managed Service Providers, we invite you to apply for the ICT Support Technician position at Quantum Flux. Please send your resume to careers@quantumfluxit.com.au with the subject line "Application: ICT Support Technician - (Your Full Name)."
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