Join our dynamic Team at DHL Global Forwarding! We are looking for a Customer Implementation , within our Customer Implementation Department. This role can be positioned within our Melbourne or Sydney offices.
About Us
We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto-mobility, and retail, we are decisively positioned as "The logistics company for the world."
Key Responsibilities
To lead, direct and govern the customer implementation process including projects as and when allocated, ensuring alignment with overall business objectives, focused on enhancing customer satisfaction.
Manage concurrent implementation activities by effectively planning, organizing, and prioritizing tasks to meet project deadlines and customer expectations.
To collaborate with customers to understand their specific needs, challenges, and goals to support successful solution delivery.
To be the primary liaison between customers, internal teams, and external partners, facilitating effective communication and collaboration to address customer needs and expectations, while also identifying and sourcing internal specialists as required.
To continuously assess and improve implementation processes, driving efficiency and compliance with industry standards and regulations to enhance service delivery.
To consistently meet key performance indicators (KPIs) and metrics, and to implement initiatives that drive continuous improvement.
To lead the implementation process for highly complex customer implementations, including those with stakeholders residing outside of ensuing that customers are successfully onboarded.
Key Accountabilities
To ensure high levels of customer satisfaction with all implementation processes.
To ensure that there are no customer service failures during the implementation process.
To ensure team members are familiar and understand customer requirements and expectations across the implementation process.
To meet or exceed all agreed customer implementation KPI and milestones
To contribute to customer retention
To be successful you will need
All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding.
To Drive success through focusing on and utilising your strengths in a relentless pursuit of results.
To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty.
To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.
What to expect from us
What makes DHL great? Our People! We know each employee's individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Hybrid working options good fit for the position; Apply.
