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Sr. Program Manager - Driver Experience, Flex AUSector: Project and Program Management, Transport and Logistics
Role: Manager
Contract Type: Permanent
Hours: Full Time
DESCRIPTION
At Amazon, we're building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex crowdsources independent contractors - called Delivery Partners (DPs) - to coordinate deliveries to our customers. This role will particularly suit someone with strong analytical abilities, relationship building skills, and stellar project management capabilities. To be successful, you must also have very strong communication skills, both written and verbal, as you will own communicating program progress very crisply in various business reviews.
This Sr. Program Manager will lead the scope and help us answer questions, like: how do you improve the experience of tens of thousands of drivers through product and program interventions? What innovative products and strategies will help solve their pain points? If these types of questions sound interesting, we want to hear from you.
Key job responsibilities:
- Define driver experience strategy, roadmap and operational plans for Flex Australia.
- Prioritize actions to improve driver satisfaction, engagement and commitment to Flex programs.
- Lead and deliver innovative product/operational initiatives to drive step changes in driver experience.
- Directly influence and collaborate with WW driver experience, product, and technology teams.
- Own the operational performance and all metrics/KPIs for driver satisfaction.
- Monitor project execution and ensure that project delivery meets quality standards and target dates.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- Bachelor's degree.
PREFERRED QUALIFICATIONS
- MBA.
- Product management experience in a technical setting.
- Strong problem solving skills and exceptional organizational skills.
- Ability to think strategically and creatively while executing operationally.
- Demonstrated ability to analyze and solve ambiguous and complex problems.
Acknowledgment of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.