Customer Contact Officer - Victoria Police - Ballarat, Ballarat, Serco

Published 2022-11-25
Expires 2022-12-25
ID #1277826515
Customer Contact Officer - Victoria Police - Ballarat, Ballarat, Serco
Australia, Victoria, Ballarat,
Published November 25, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer contact officer - victoria police - ballarat

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Full Time and Part Time Customer Service roles availableWorking with Victoria PoliceCompetitive remuneration + Additional benefitsElevate your customer service career with Serco by joining our award-winning Contact Centre team supporting our State Government client. We are committed to providing a safe and supportive working environment within the current climate.Stability: Permanent Full-Time and Part-Time opportunitiesTraining: 5 weeks full-time PAID trainingRoster: Operational 24/7Benefits: We offer a range of attractive discounts on products and services Career development is a big opportunity here; a large portion of our support and management roles are occupied by team members who started on the phone in a Customer Contact Officer role.Join a values-based organisation and do interesting work which matters in helping Australians access essential public services. We are seeking those with a combination of inbound and outbound customer service skills, so great communication skills coupled with a desire to learn new skills are essential.About the RoleAs a Customer Contact Officer, you will need to provide advice, assistance and support to customer enquiries on behalf of one of our State Government Departments.You will be part of our Contact Centre, which is a fast-paced, energetic environment where priorities can change frequently based on the demands of our customers.In this role, you will be making a difference in the lives of people by servicing customer interactions and supporting the wider Victorian community.BenefitsAt Serco, we value the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff wellbeing, including:Fully paid, comprehensive on-the-job training at one of our dedicated training centresRewards and recognition program, including awards and retail discountsOngoing training tailored for your personal and career development goals, including opportunities outside your current team or locationA friendly and diverse team with inclusivity and care at the heart of everything we doAccess to our 24/7 Employee Assistance Program, including immediate mental health and counselling support.To be considered for this role we require employees to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. You will also need to complete pre-employment checks including relevant security clearances, and psychometric profiling and be an Australian Citizen.About UsAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.Apply now - Join us and make a difference every dayWe are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

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    Law is a system of rules that are created and enforced through social or governmental institutions to regulate behavior. Law as a system helps regulate and ensure that a community show respect, and equality amongst themselves. State-enforced laws can be made by a collective legislature or by a single legislator, resulting in statutes, by the executive through decrees and regulations, or established by judges through precedent, normally in common law jurisdictions. Private individuals can create legally binding contracts, including arbitration agreements that may elect to accept alternative arbitration to the normal court process. The formation of laws themselves may be influenced by a constitution, written or tacit, and the rights encoded therein. The law shapes politics, economics, history and society in various ways and serves as a mediator of relations between people.

    Ballarat () is a city in the Central Highlands of Victoria, Australia. In 2020, Ballarat had a population of 109,553, making it the third-largest city in Victoria.Within months of Victoria separating from the colony of New South Wales in 1851, gold was discovered near Ballarat, sparking the Victorian gold rush. Ballarat subsequently became a thriving boomtown that for a time rivalled Melbourne, the capital of Victoria, in terms of wealth and cultural influence. In 1854, following a period of civil disobedience in Ballarat over gold licenses, local miners launched an armed uprising against government forces. Known as the Eureka Rebellion, it led to the introduction of male suffrage in Australia, and as such is interpreted as the origin of Australian democracy. The rebellion's symbol, the Eureka Flag, has become a national symbol. It was on display at Ballarat's Museum of Australian Democracy at Eureka (MADE) from 2013 until MADE closed in 2018. Proclaimed a city in 1871, Ballarat's prosperity, unlike that of many other gold boomtowns, continued until the late 19th century, as the city's fields experienced sustained high gold yields for many decades. By the turn of the century, Ballarat's importance relative to Melbourne rapidly faded with the slowing of gold extraction. It has endured as a major regional centre and is the commercial capital and largest city of the Central Highlands, as well as a significant tourist destination. Ballarat is known for its history, culture and well-preserved colonial-era heritage, with much of the city subject to heritage overlays.

    Source: https://en.wikipedia.org/