Director Information Services - Service Delivery Division: Business and Operational Support Services Position No: 016788 Work Type: Permanent - Full Time Closing Date: 2023-09-18 4:00 PM (YYYY-MM-DD) The Department of Communities brings together the services and functions of disability services, child protection and family support, housing, community initiatives and regional services reform. The Opportunity As the Director Information Services - Service Delivery, you will report to the Chief Information Officer and lead the development, implementation and review of information and telecommunications systems, support and service delivery to end users. In this role, you will be responsible for: Promoting the delivery of services which are highly responsive to customer needs and expectations in a complex and changing environment. Ensuring Incidents, Service Requests and Problems are promptly resolved and that action to prevent future incidents is instigated. Engaging with outsourced vendors to ensure service level agreements are appropriately managed and monitored, resolving any issues as they arise. Developing close working relationships with key internal and external stakeholders, including service providers, to understand their business requirements and negotiate matters concerning service levels and delivery. The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Sue Wilson, Chief Information Officer, on 0423 889 475 or via email Sue.Wilsoncommunities.wa.gov.au. There is currently one [1] permanent position available for immediate filling. The successful applicant or applicants assessed as suitable through this process may receive further offers of of permanent employment in this or similar roles. The Benefits This position is based at our Walyalup Campus (Fremantle) located within Walyalup Koort. It’s a great location close to the Fremantle Markets, various new cafes and eateries (click here to find out more), car parks and the Fremantle train station. The Department offers great benefits, this may include but not limited to: Flexible working hours and work from home (subject to agency policy) Flexible leave arrangements 4 weeks Annual Leave 3 days additional public sector holidays 17.5% Annual Leave Loading Free Flu vaccinations annually 14 week paid parental leave, with additional flexibility for new parents returning to work Annual professional development planning cycles Employee Assistance and wellness programs for you and immediate family members within your household For further information on the above and additional benefits when working with Communities, please visit the benefits page for more details. Join the Department of Communities Apply online by clicking the ‘ Apply for Job ’ button (above and below) and provide the following documents in Word or PDF format only: A current resume/CV. A three [3] page written application addressing all of the Essential Work Related Requirements (Selection Criteria) as stated on the JDF. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable). An application form (for hard copy applications only). For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Hoda Dawoud, HR Advisor, on 0403 111 834 or email HRHubcommunities.wa.gov.au. We can also be contacted via the National Relay Service on the following numbers: TTY/voice calls - 133 677 Speak & Listen - 1300 555 727 SMS relay - 0423 677 767 Equity and Diversity The Department of Communities embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women and youth. If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Hoda Dawoud. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64. Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted. Attachments: - Application Form - Information for Job Applicants - JDF - Director IS Service Delivery - Level 8 You can view and print these PDF attachments by downloading Adobe Reader.