Regional Service Delivery Manager - Ts/sci With Poly, Alice Springs, Leidos

Published 2022-09-24
Expires 2022-10-24
ID #1181980390
Regional Service Delivery Manager - Ts/sci With Poly, Alice Springs, Leidos
Australia, Northern Territory, Alice Springs,
Published September 24, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Regional service delivery manager - ts/sci with poly

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Job Description:

The National Solutions Group at Leidos currently has an opening for a Regional Service Delivery Manager to support a client’s requirements in a challenging, dynamic setting located in the Alice Springs Australia area. The position requires an active TS/SCI with Polygraph security clearance

Primary Responsibilities:

Manage and oversees the 24x7 Tier 2 staff support team that provides 24x7 operations and maintenance support to mission systems
Manages all aspects of the maintenance team to ensure appropriate assignment of work tasks, responsibilities, and authority level
Ensures maintenance policies and procedures are established and followed
Plans and de-conflicts staffing requirements
Develops and expands a highly skilled staff to improve core competencies
Practices and instills the use of Continuous Service Improvement
Mentors personnel and implements diversity of thought and diversification of personnel to build an organization capable of sustained growth
Interacts with customers to handle service inquiries and problems.
Examines customer problems and implements appropriate corrective action to initiate a repair, a return or service the product in the field

Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below

TS/SCI with Polygraph is required
Requires a BA/BS degree or equivalent experience and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience.
Generally has 4+ years of experience supervising or leading teams or projects.
Experience in a 24/7 operations environment
Ability to develop solutions to complex problems that require the regular use if ingenuity and innovation
Strong teamwork skills - the ability to interact productively with end users, contract partners, and customers in a diverse team setting
Experience leading a team with diverse skill sets
Experience in hardware and software maintenance
Experience in preparing customer and/or management level briefings
Experience with software/hardware maintenance
Strong interpersonal skills
Ability to work in a fast-paced, collaborative team environment
Excellent communication skills and people skills with both technical and non-technical people are essential to the success of this position

Preferred Qualifications:

Candidates with these desired skills will be given preferential consideration:

Familiarity with site and customer maintenance processes
Familiarity with national systems missions and concepts
Continuous service improvement or process improvement experience

Pay Range:
Pay Range $113,100.00 - $174,000.00 - $234,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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    Registered on October 7, 2017


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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

    Alice Springs (Eastern Arrernte: Mparntwe) is the third-largest town in the Northern Territory of Australia. Known as Stuart until 31 August 1933, the name Alice Springs was given by surveyor William Whitfield Mills after Alice, Lady Todd (née Alice Gillam Bell), wife of the telegraph pioneer Sir Charles Todd. Now colloquially known as The Alice or simply Alice, the town is situated roughly in Australia's geographic centre. It is nearly equidistant from Adelaide and Darwin.The area is known as Mparntwe to its original inhabitants, the Arrernte, who have lived in the Central Australian desert in and around what is now Alice Springs for tens of thousands of years. Alice Springs had an urban population of 26,534 in June 2018, having reduced at an average annual rate of -1.16% year-on-year over the preceding five years. The town's population accounts for approximately 10 per cent of the population of the Northern Territory.The town straddles the usually dry Todd River on the northern side of the MacDonnell Ranges. The surrounding region is known as Central Australia, or the Red Centre, an arid environment consisting of several different deserts. Temperatures in Alice Springs can vary, with an average maximum in summer of 35.6 °C (96.1 °F) and an average minimum in winter of 5.1 °C (41.2 °F).

    Source: https://en.wikipedia.org/