On behalf of our client, Wisr, we're looking for a Lead Lending Consultant. About the Company: Wisr is committed to building a supportive, inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities. We’re happy to accommodate any reasonable adjustments to the interview process to ensure equal opportunity for all. Our hiring and interviewing process is designed for you to showcase your experience, skills and passion and take great pride in not just ‘ticking a box’, so if you think you’ll do some great things, get in touch We are dedicated to creating an amazing candidate journey for every applicant. There's no 'shouting into the void' here. As a 2023 Circle Back Initiative Employer, we're committed to responding to every single applicant. Working at Wisr: As a purpose-led organisation on a mission to bring people closer to financial wellness, we truly believe in what we do and every person who joins our team plays a part in our success. By practising what we preach (hello, $500 wellness reimbursement, 1:1 coaching via Uprise and unlimited Udemy learning), you are empowered to own your role, your development and the space that you play in. We value psychological wellbeing and safety, fostering a high-performing culture which enables continuous learning and growth. That ethos has earned us a spot on multiple ‘Best Places to Work’ lists over the years. We want you to bring your whole self to Wisr, so don’t worry about ticking all the boxes right away. If this role resonates with you, we want to hear from you We are a people first business and flexibility is key to that – whether you prefer to be in our beautiful office space full time or prefer to work in a hybrid manner, we don’t mind About the job: As a Lead Lending Consultant, you will be an expert in responsible application of our lending criteria and own process improvement projects for continuous improvement in the customer experience as well as lead a team of Lending Consultants. Key responsibilities include: Lead, coach, and motivate a team of Lending Consultants, over multiple locations and timezones. Lead regular coaching and personal development conversations. Perform call, email and loan quality assurance evaluations and coaching. Support team with escalated customer situations, including building relationships and liaising with internal loan operations teams on behalf of the customer and their brokers. Recognise, capture and manage customer complaints under our RG271 obligations. Identify training and development needs within the team, and develop individual or team training to develop the team in these opportunities. Recruit, onboard and train new team members. Lead by example, jumping in to support customers and their brokers via email, telephone, and webchat when required. Lead team reward and recognition initiatives, and coordinate meaningful social connection activities. Perform daily, weekly, and month team performance reporting. Identify opportunities to implement process improvements and devise roadmaps to deliver exceptional customer service Own and implement process improvement projects or business projects end to end with minimal supervision. Ad hoc tasks as required from time to time Work closely with the Head of Sales and Service on key strategic initiatives for performance and business improvement. About you: With a strong customer service background where you put the customer at the forefront of all you do, you love problem-solving and finding solutions. Ideally, you would have had experience working within a financial services environment or a high level of interest in finance. You’ll also have: 1-3 years of people leadership experience The ability to strategically plan based on monthly business needs and objectives A foundational understanding of data analysis and reporting functions in Excel or Google Sheets. Highly-evolved written and verbal communication skills, with the ability to understand and liaise with other functions. Attuned emotional intelligence, with the ability to demonstrate patience, empathy, and genuine care for others. The ability to lead by example in customer-first behaviours and performance. The ability to diagnose performance issues, coach and develop the team in improving in these performance areas. Not sure if you tick all the boxes? Don’t rule yourself out just yet. If you’re interested, we would love to hear from you, so get in touch Some of Our Perks & Benefits Flexible and hybrid working $500 every year to spend on your wellbeing Generous paid parental leave to support your transition to parenthood Unlimited Udemy access to learn new skills (maybe this is the year you learn how to take up your pants instead of asking your mum) Outdoor rooftop terrace overlooking the Opera House – what a view Casual dress code – wear what you’re comfortable in (band tees and funky socks encouraged) Table tennis and regular tournaments Arcade machine & massage pod Regular social events and awesome team offsites It’s 5pm somewhere in the world, so finish off the day with a Wisr Beer You’ve read this far, so… Who the hoot are Wisr? We’re on a mission to bring people closer to financial wellness and make a real difference in the world, starting right here in Australia. The way we’re doing it is pretty cool too. We offer smarter, fairer loans that help people kick their goals sooner, a nifty round up tool to help people get out of debt and save even faster, and a dashboard that helps people track and improve their credit scores. Now is the time to join one of Australia’s fastest growing ASX-listed fintechs. We are proudly purpose-led with a track record of consistent quarter-on-quarter growth and we’ve got big plans on our mind. People are taking notice and we were ranked 2 on the AFR Boss Best Places to Work 2022 as well as taking home the award for Most Outstanding Practice in Diversity & Inclusion We are a responsible bunch of humans who love helping each other out and share a penchant for learning, both personally and professionally. We love our customers (some would say a tad obsessed) and we love making your day. Salary: $75,000.00 – $90,000.00 per year Why are you the right candidate for this role? Position Description (Annual salary $70 000)Retail and Customer Service Manager - McDonald’s Charters TowersThe Retail and Customer Service Manager is a vital role in the organisation, driving culture,customer service standards, compliance and business performance.The main tasks and duties for this position are:o Monitor inventory levels and purchases and ensure they stay within budgeto Analysis inventory and ensure it meets the specific profiling of our local customers.o Must maintain records of stock levels and financial transactions of all stock and productso Works with Product Quality manager to verify accuracy of food and paper inventory as well asorder accuracy to ensure control of food and paper items on the profit and loss reportso Organise store operations and allocate responsibilities to personnelo Supervising and guiding staff towards maximum performanceo Prepare and control the stores budget aiming for minimum expenditure and efficiencyo Deal with complaints from customers to maintain the store’s reputationo Inspect the areas in the store and resolve any issues that might ariseo Plan and oversee in-store promotional events or displayo Keep abreast of market trends to determine the need for improvements in the storeo Analyse sales and revenue reports and make forecastso Ensure the store fulfils all legal health and safety guidelineso Identifies the changing needs of our customers, employees and systems, and seeks to developgenuinely innovative solutionso Identifies trends and opportunities in the local market to develop market plans to meet theseo Represents the organisation at official occasions, in negotiations, at conventions, seminars,public hearings and forums, and liaising with areas of responsibility to the McDonalds brando Leads successful implementation of new operating platforms and business initiatives to deliveron the brand promiseo Verifies that food safety daily/monthly checklists are completed to 100%o Maintains an empowering and coaching mindset when monitoring progress on targets and goalso Follows up on the maintenance of restaurant building, plant and equipment to ensure anyopportunities are budgeted and actioned accordinglyo Prepares budgets for the Restaurants Profit and Loss reportso Achieves restaurant profit and growth through the ongoing monitoring of budgets; developingstrategies/plans and effectively and appropriately responding to trendso Verifies the efficiency of restaurant scheduling to optimise sales and profitabilityo People compliance analysis and reporting on a daily , weekly , monthly basiso Creates and builds a restaurant business plan to grow sales through increased guest counts andaverage cheque spendo Formulates budgets for the restaurant’s local store marketing planso Utilises restaurant metrics and reporting data to ensure targets are clearly identified,communicated, and achievedo Formulates, administers, and reviews policy and legislation to ensure organisational anddepartmental objectives are meto Formulates and implements purchasing and marketing policies, and sets product processes tomeet the overall objectives of the restaurants business plano Ensures staff work in a safe manner by adhering to McDonald’s safety and security policies andprocedureso Embraces and promotes the McDonald's Open Door Policyo Ensuring compliance with occupational health and safety regulationso Ensures adherence of all legislative people minimumso Sets the overall direction and objectives of the restaurant and its departmentso Builds strong community relationships and works with Customer Experience Manager to identifyways to connect with the wider community and build on the McDonalds brando Coaches on correct food safety procedureso Effectively diffuses negative situations to guide a positive resolution during customer recoveryo Utilizing coaching conversations and travel paths to recognise outstanding QSC&V and stretchtheir sense of what they can do nexto Coaches on McDonald's Policies and Procedureso Demonstrates strong two-way communication skills and the ability to express complex ideas in aclear, concise and timely mannero Resolves team conflict directly and constructively, focusing on issues and facts rather thanpeopleo Monitoring and evaluating overall organisational and departmental performance, and adjustingpolicies, rules and regulations to ensure the restaurant objectives are meto Controls selection, training and supervision of staff recruitmento Works with Customer Experience Manager to review all customer feedback, identify trends andinitiate plans of action to improve customer engagement and loyaltyo Drives a customer-obsessed mindset and engages the team to deliver exceptional customerexperienceo Analyses business performance on a daily, weekly, monthly basis and presents reports to theFranchisee.o Work with the Franchisee to develop operational goals and business plans Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.The successful candidate will need to undertake and possess:- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services- Offering guidance and feedback to team members while also aiding in the recruitment process- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.Skills and Abilities:- Ideally have a minimum of 2 years’ experience as a Customer Service Manager- A Certificate in Management or relevant is desirable- Ability to work in a team environmentSalary range is $70,000-$85,000pa commensurate with experienceFulltime Position availableApplications open 17th August 2023 and close 17th September 2023If you are interested in this role APPLY now. Only shortlisted candidates will be contacted Stay safe online Cyber criminals are taking advantage of COVID-19. Be careful about who you give your information to. Never give your bank or credit card details or date of birth when applying for a job. Check if the job is genuine by researching the business and contacting them before applying. If this job ad is broken, incorrect, suspicious or offensive, report this job. attach_money attach_money Salary not specified work_outline work_outline Full time position, Permanent position calendar_today calendar_today Closes 07 Oct 2023, 12:00 AM