Overview
IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands make up our luxury collection: Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons; together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world. Having recently added properties to our portfolio, we stand as a leading luxury operator with a growth mindset to redefine what luxury means for our guests and our industry.
Join the iconic Mayfair Hotel Adelaide as we embark on an exciting new chapter. General Manager - Mayfair Hotel, Adelaide. Nestled in the heart of Adelaide’s vibrant CBD, the Mayfair Hotel is joining the IHG Hotels & Resorts family in December 2025 and converting to Kimpton Adelaide in Q3 2026. The Mayfair offers timeless charm, boutique luxury, and exceptional service, with a memorable stay near Rundle Mall, Adelaide Oval, and the city’s dining and cultural attractions. This is an opportunity to be part of the transformation journey as we blend the Mayfair’s distinctive character with IHG’s systems and Kimpton’s spirit, a brand celebrated for heartfelt hospitality and locally inspired design.
Our new General Manager will take full ownership of the hotel’s success, driving financial results, inspiring our people, and ensuring every guest leaves with lasting memories. If you’re ready to lead from the front, this is your moment.
Your day-to-day
As General Manager, you will ensure unforgettable guest experiences and a high-performing team. While no two days are the same, you will:
Establish performance and development goals for heads of departments, and provide mentoring, coaching and regular feedback to enhance performance.
Maintain compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations.
Build relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.
Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position.
Analyse financials to drive revenues, future profitability and maximum return on investment.
Ensure a safe and secure environment for guests, colleagues and hotel assets while ensuring the hotel complies with health, safety, and regulatory standards.
Develop programmes and initiatives to increase team engagement, carefully manage change periods, and achieve against performance/hotel metrics.
What we’re looking for in you
Proven General Manager experience, ideally in Luxury & Lifestyle brands.
Expertise in stakeholder management and fostering key partnerships within the business and local community.
Refurbishment, rebranding, or project management experience.
Background within F&B and working on new restaurant concepts.
Strong commercial acumen and a track record in driving financial and operational performance, ideally with understanding of local markets.
Ability to build and lead a high-performing and engaged team with commitment to coaching colleagues.
Expertise across hotel operations, revenue management, and customer and brand service standards.
Proficiency in English.
Unrestricted Australian working rights.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you Apply. Start your journey with us today.
