Senior Claims Specialist, Cyber – AXA XL
Location: Sydney, New South Wales / Melbourne, Victoria
Join to apply for the Senior Claims Specialist, Cyber role at AXA XL.
In this role, you will be responsible for managing predominantly a Cyber and Financial Lines claims portfolio and collaborating with key stakeholders, driving value and benefit, working closely with your manager, fellow claims handlers, practice leaders and product underwriters, and achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
Key Responsibilities
Proactively manage assigned Cyber and Financial Lines claims in accordance with AXA XL’s Claim Handling Principles.
Co‑ordinate and actively participate in Cyber onboarding sessions for new and existing clients.
Use strong technical skills to handle the complex and challenging claims within authority level and specialization.
As claim file owner, collaborate with Claims, Product Manager and Practice Leaders on large and complex losses to achieve optimum file outcome for the client and AXA XL, identify large losses and ensure all steps are taken to achieve the best outcome (including those claims within authority level). This may involve evening commitments when updating the APAC Europe team.
Proactively manage expenses through thoughtful expense management and claims best practice.
Participate actively in the Quality Review Process.
Assist Underwriters with policy review and drafting and participate in external marketing and business‑development activities. Share lessons learned and other identified trends to improve risk assessment and underwriting process.
Coordinate and manage communication with internal and external stakeholders to ensure the highest level of customer service and transparency.
Produce internal reporting in support of best practice and reserving guidelines.
Effectively manage, track and report on portfolio performance.
Coach less experienced colleagues and be a role model in best practices.
You will report to the Claims Manager, International Financial Lines Australia.
What You Will Bring
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities
Extensive prior claims or similar professional experience (e.g., first‑party, crisis management, loss adjusting and IT expertise).
Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels.
Collaborative approach: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others to achieve the best result. Capable of working and collaborating with a virtual team.
Results oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
Continuous improvement focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities.
Client‑service oriented: Focused on value at all points in the claims experience delivering on our promise to clients.
Strong ethics: Handle responsibilities with integrity and the highest standards of professionalism.
Desired Skills and Abilities
Legal qualification desirable.
Company Overview
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re‑insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability or any other protected characteristic. We have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for flexible working arrangements.
Enhanced family‑friendly leave benefits.
Named to the Diversity Best Practices Index.
Signatory to the UK Women in Finance Charter.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature, from mangrove forests to the bees in our backyard, by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. We’re building a net‑zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see https://www.axa.com/en/insurance/axa-xl/sustainability.
Equal Opportunity Employer
AXA XL is an Equal Opportunity Employer.
