80 AU$ / Monthly

Itsm Analyst/coordinator, Sydney, Peoplebank

Itsm Analyst/coordinator, Sydney, Peoplebank

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Monthly
  • Occupation: Itsm analyst/coordinator
  • Min. Salary: 60.000

Location + Location -

  • Country: Australia
  • Region: New South Wales
  • City: Sydney
  • Address: Sydney

Description + Description -

We are looking to hire an experienced ITSM Analyst/Coordinator who has strong experience with Incident, Change & Problem Management for one of our premier clients. This role plays an integral part of a multi-disciplinary team to ensure that goals and objectives of new business development requests are accomplished within prescribed time frames. The incumbent must consistently aim to deliver quality services and/or solutions that meet business requirements and ensure that goals are accomplished in line with business objectives.Responsibilities Responsible for coordinating and managing the core processes - Incident, Problem, Knowledge, Change, and Configuration, across the Managed Service business unit and clients.Own process documentation: including creation, updating, and using for training as required.Directing operational teams to conduct investigations to establish root cause and implement corrective actions.Collaborate with clients and where required third party vendors to both maintain and build on relationships between CI's in order to gain a complete understanding of the technology landscapeSupport process deployment to new clients, with an in-depth understanding of contractual support requirementsIdentify and implement continuous improvement opportunities across the processes.Why do we want you? Proven operational ITSM process experience following the ITIL framework.Demonstrable process deployment and continual service improvement experience.Strong communication and influencing skillsFlexibility to adjust to changing requirements, schedules, and priorities.Self-driven and resourceful to achieve goals independently, as well as work well in groups.This role is being recruited in partnership by Recruitment Practice Lead Doug Hitos & Lead Recruiter Nicole Gulliver. Doug & Nicole share more than 30 years IT recruitment experience and have worked together for more than 2 years. Both have been successful throughout their careers in placing the right candidate for the right job. To find out more about this opportunity, please 'Apply Now' or email Nicole on nic.gulliver@peoplebank.com.au We are in a position where our client can make an informed decision at speed to capture the best available candidates.If you are looking for your next contract opportunity, then act fast as this opportunity will not be available for long.If you're interested, then please submit your resume by hitting the APPLY NOW buttonDiversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.fidanto.com asks for your consent to use your personal data to:perm_identity Personalised ads and content, ad and content measurement, audience insights and product development devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.

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