At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘ high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today. The role The Head of National Operations Assessing is accountable for designing the assessing control model and delivering national services including, technical training and event management. PEOPLE LEADERSHIP Commercial Acumen – Our leaders create an operational setting that delivers high growth and wealth creation opportunities Manage Complexity – Our leaders continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience Execution Excellence - Our leaders accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs Develops People - Our leaders develop, foster and embed new and successful capabilities to create sustainable growth BUSINESS FUNCTION: Contribution to the development of the Motor Claims strategic plan. Design the Motor Assessing control systems to maximise performance, support scalability and address root cause of issues identified Deliver against the Motor Assessing Operational Expense Plan Maintain control and effectiveness of assessing partnerships through support and ongoing oversight to ensure deliver against A&G control system Maintain effectiveness of Solera contract and relationship, with key focus on driving improvements and root cause system enhancements Design and delivery of assessing control for event management, Ensuring compliance with relevant legislative & regulatory requirements including industry codes. Design and deliver technical training and provision of toolkits to support ongoing capability build Maintaining strong engagement across all levels of the leadership team from frontline leader to the executive team. Identifying opportunity for continuous improvement (people, process & technology) Drive improved productivity and capability of workforce across business function What experience you’ll bring Minimum 5 years Senior leadership experience, preferably within Financial Services, including multi-site management Proven ability to understand customer feedback and address root cause by balancing CX, SX, EX and BX requirements Excellent knowledge of Repair Methods (OEM & Thatcham/ Escribe) and AQA/ Leakage measurement methodology Demonstrated customer experience skills Proven ability to lead and influence teams through transformational change, including interstate based business centres. Excellent relationship building skills which engages stakeholders across the entire organisation Experience in strategic planning, facilitation, liaison, time management and team organisation Advanced reporting/analysis skills Strong oral and written communication skills. Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave - We support our new parents with paid parental leave and other benefits. Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities. Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses. Employee discounts - You’ll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. If this sounds like your next challenge, click on the APPLY NOW button and submit your application. Alternatively, for a confidential conversation, feel free to contact Rhys at rhys.swannautogeneral.com.au