Hybrid Role (Brisbane or Melbourne) | Full-Time | Base + Bonus Are you confident, resilient, and love a challenge? We’re looking for high-energy people who thrive in a fast-paced Call Centre environment where building connections quickly is key. If you know how to handle rejection, stay motivated, and enjoy helping people find the right solution then this could be the role for you. About the Role As an Outbound Retention Advisor, you'll be contacting former members who’ve recently left us. You may not always have much background on why they left, so your ability to build rapport, actively listen, and hold engaging conversations will be crucial. Your goal? Understand their situation and offer a solution that makes them want to return. It’s high volume and can be repetitive — but if you’re self-motivated, people-focused, and love the feeling of turning a conversation around, you’ll thrive in this role. What You’ll Be Doing Making outbound calls to former members to understand their needs and offer tailored solutions. Having real, empathetic conversations while working toward team and individual retention goals. Handling objections, overcoming challenges, and staying focused throughout the day. Keeping accurate records and following established processes in a structured environment. What We’re Looking For Experience in retention, outbound calling, or customer service. Strong communication skills — you’re confident, engaging, and know how to build trust fast. A resilient and positive attitude — you bounce back from setbacks and keep moving forward. Self-motivation and focus — you’re able to manage a structured day and repetitive tasks without losing energy. Tech-savvy and comfortable working across multiple systems. Our commitment to your development: Get this role and for the first four weeks, you’ll be doing an awesome training program that’s going to fully set you up for success! We’ve got some super helpful e-learning modules, as well as some product and knowledge training lined up just for you. If you ever get stuck or need some extra help, we’ve got this awesome knowledge base system called “Know-It” that’s kind of like Bupa’s version of Wikipedia for health insurance. It’s seriously top-notch stuff!Why work at Bupa?We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We have a brand new global employee program which focuses on all aspects of health – from mental and physical, to financial, social and environmental wellbeing. Just one of the amazing benefits this program has to offer our Contact Centre employees is a subsidized Health insurance package!Our employees can also access a wide range of benefits: from our own products (incl. health insurance) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We offer an additional annual leave day for you to focus on your wellbeing, as well as an additional volunteer day each year for you to give back to your community. Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.
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