About Telstra Health At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. The Role As the Head of Technology Delivery & Operational Excellence at Telstra Health, your leadership is pivotal in advancing the company's vision of delivering connected and improved digital health experiences. By overseeing technology delivery and operational excellence initiatives, you play a central role in ensuring the successful execution of technology delivery and efficiency and driving continuous improvement across the organisation. Key responsibilities: Lead, mentor, and develop team members, fostering a collaborative and innovative environment, setting clear goals, and promoting continuous improvement and effective communication Manage relationships with technology vendors, partners, and service providers, evaluating their performance, negotiating contracts, and ensuring alignment with business objectives, service level agreements (SLAs) and other agreed metrics. Develop and manage budgets, monitor financial performance, identify opportunities for cost saving and ensure alignment with strategic objectives and financial policies Provide strategic direction and leadership in technology delivery and operational excellence, aligning initiatives with business objectives and priorities to drive innovation, efficiency, and business value. Lead the planning, execution, and delivery of technology projects, ensuring adherence to project scope, schedule, budget, and quality standards. Drive the adoption of agile methodologies and practices within the technology delivery team Establish key performance indicators (KPIs) and metrics to monitor the performance and effectiveness of technology delivery and operational excellence initiatives, tracking progress and providing regular reports and insights to senior management. Establishment of metrics and ensuring operational efficiency and effectiveness of all systems used by Telstra Health and products provided to its customers. Management of Infrastructure and other vendors costs balancing speed of delivery with long term cost management strategy, including reporting of costs back into products. Establishment of best practices in tooling and processes to ensure the accurate reporting and tracking of project and product costs across a functional model, enabling investment planning. The candidate must meet the requirements to obtain an Australian Government Security Vetting Agency Baseline Security Clearance. Australian citizenship is essential for this application. About you: Experience in implementing or operating organisation wide Agile methodologies at scale Experience in managing a team of senior managers and stakeholders Experience in managing offshore vendors and their performance Proficient in budget management, establishing reports, vendor management and cost management. Experienced in business transformation and embedding change within new and established teams Experience in working within a matrix organisation structure Experience in managing people leaders and working through others A Bachelor's degree in a relevant field such as information technology, business, economics, or a related discipline. Why work for Telstra Health?We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony. Join us if you find change, a fast-paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do!And it doesn’t stop there…A free Telstra mobile and plan for eligible* employees30% discount on various Telstra products and services16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave Career break and study assistance Ongoing development through various learning programs, access to O’Reilly and Linked In Learning and much more Free 24/7 professional and confidential support for you and your family Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today!
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