As the Director IT Operations you will be responsible in managing the IT budget, driving continuous improvement, and maturing risk management outcomes within IT Operations. The primary focus of this role is to ensure the stability, integrity, and availability of services through effective monitoring, response, and resolution capabilities. Client Details ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year. ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability. Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families, and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work. Be you, and we'll be better together. To find out more about our great employee benefits and what it's like to be part of the team, reach out to our friendly talent acquisition team. Description As the Director IT Operations, you will be second-in-command to the HoIT and provide strong leadership and mentoring to the IT Operations team. Reporting to the Head of IT (HoIT), you will have a critical leadership role, responsible for overseeing and managing the IT infrastructure and operations within the business. You will : Develop and manage the Infrastructure and Operations roadmap, aligning IT strategies with business goals and objectives. Serve as the escalation point for major operational technology incidents, coordinating response efforts to minimize downtime and service disruptions. Provide strong leadership to the IT Operations team, empowering them to continually learn and improve processes to drive down incidents and enhance service stability. Lead the ongoing maturing of risk management outcomes, processes, and culture within the IT Operations department. Production Environment Integrity. Ensure that business has the necessary capabilities to maintain the integrity and availability of production environments. Provide technical leadership and expertise to identify, analyze, and resolve technical issues related to infrastructure services Manage operational and project budgets Compose complex business cases to secure capital funding for relevant programs of work to deliver the strategic roadmap As as a delegate to the Head of IT in chairing key governance boards including the Change Advisory Board & Architecture & Security Review Board Continually enhance IT Service Management maturity and incident management capabilities Serve as the senior escalation point for major incident management and manage Post Incident Review (PIR) outcomes. Manage large vendor contracts ensuring controls and reporting are developed, maintained and effective against contract objectives. Development of the vendor strategy and landscape with a clear view on capability and performance Liaise with and support the IT procurement manager, establish process for activity management and reporting of progress Be the key liaison with the enterprise comms team to ensure that Technology comms are timely and effective Profile To be successful in this role, you will have 10 years of working in a senior IT position within a fast-paced and constantly evolving environment, with at least 5 years with direct project management and people management experience. A Bachelor's degree in Information Technology or related field is preferable. Your background will demonstrate: The candidate must demonstrate successful experience leading a team in the management of information technology and information systems. The Director IT Operations will also demonstrate experience with a wide variety of productivity and business software and have a proven track record of creative solution delivery and delivery on business needs. Experience of working with Defence is highly regarded Excellent communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders and inspire and motivate teams to achieve ambitious goals. Experience as a mentor and coach who is committed to developing talent and fostering a culture of learning and growth within the data team. Sound business acumen, ability to make decisions and improve business outcomes. To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance. Job Offer If eligible, please attach your resume and a cover letter introducing yourself and telling us what attracted you to the position and value you believe you can add to this role. Note: Your cover letter should be no longer than 800 words. Applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the recruitment process for a confidential conversation if you require assistance to participate fully in our recruitment process. If you require any further information on this great opportunity, please email Sahar Khalid on: Sahar.khalidadecco.com.au To apply for this position please lodge an application online. Applications close 11.55 pm (AEST) on the 21st of September 2023