We have an exciting dayshift opportunity available for a Customer Service Representative. Work from home or the office – You choose!
When you join Yempo, you’ll receive the following fantastic benefits:
Highly competitive salary – paid weekly!
HMO enrollment on commencement
Additional HMO dependents added each year of service
20 vacation days per year; 7 sick days
Annual performance bonus es and incentives
Annual salary reviews and increases
Free cooked rice, snacks and hot drinks
Fantastic, bright and cheerful open‑plan work environment
Prestigious clients and highly professional and friendly co‑workers
Our Client
In this position, you will be assigned to our client located in New South Wales. They are the premier supplier of home elevators, where over 25 years of experience, innovation, and passionate commitment to enhancing lives come together.
Your Responsibilities:
Courteously manage inbound calls, emails and messages in a timely manner, reducing missed and abandoned calls and customer waiting time
Evaluate customer queries and allocate technicians to entrapments, breakdowns, service visits (all types), Repairs
Listen, record and handle minor customer complaints, escalating others to the call centre manager and leading hand/branch manager where required.
Build customer loyalty through follow up of customer calls
Outbound calls to customers enabling booking of all service offerings, allowing efficient usage of technicians’ schedules
Liaise with branch service personnel to ensure efficient resolution of breakdowns, bookings and technical queries.
Identifying requirements and recording information into computer systems
Taking payment for all service offerings.
Offer customers added value Easy‑Living products and services
Any other duties and special projects as directed by management, in keeping with employee skills and experience.
Your Background
Bachelor’s degree in Business/Commerce
2‑4 years of direct customer service experience
Excellent verbal and written communication skills
Intermediate level skills in MS office
Polite and courteous
Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.
