Echelon Claims Services, a division of Echelon Australia Pty Ltd, offers a premier claims management service, specializing in insurance operations and self-insurance programs. A full-time position currently exists for a Senior Claims Consultant managing liability claims within our Melbourne team. Your portfolio of clients will predominantly be Victorian Councils.

In this position, you will complete a variety of duties, including liaising with claimants, clients, solicitors, repairers, and assessors, while conducting general claims duties. The successful applicant will be well-organized, highly motivated, and have a positive attitude. This is an opportunity to join a highly regarded, collaborative, friendly, and successful team.

We will count on you to:

1. Liaise with the Manager to provide relevant information for the successful and efficient operation of the claims unit.
2. Manage and update a claims portfolio daily, maintaining accurate records of claims status.
3. Communicate with clients and claimants to ensure timely and cost-effective resolution of liability claims.
4. Make recommendations to clients and negotiate claim settlements with their authority.
5. Refer files exceeding the client’s insurance excess to the insurer and update the claims database accordingly.
6. Maintain regular communication with clients regarding claim progress and satisfaction.
7. Participate in claims unit meetings to identify improvements to procedures.
8. Assist in delivering training programs to client staff as requested.

What you need to have:

1. Experience managing claims, particularly public liability claims.
2. Strong communication, interpersonal, and stakeholder management skills.
3. Initiative and discretion in handling confidential information.

Why join our team:

1. Opportunities for professional development, interesting work, and supportive leadership.
2. A vibrant, inclusive culture with talented colleagues creating impactful solutions.
3. Career growth opportunities, benefits, and rewards to support your well-being.

Please apply through the link below. Candidates must have the appropriate work approval in Australia. Successful applicants will undergo a Criminal & Bankruptcy check before starting.

Marsh, part of Marsh Mc Lennan, is a global leader in risk and insurance brokerage, operating in 130 countries with over 90,000 employees and $24 billion in revenue. We are committed to diversity, inclusion, and flexible work arrangements, including hybrid working models with at least three days in the office per week.