Job Title
Concierge
Job Description Summary
Ensures smooth daily office operations by managing soft services, coordinating building and trade partners, resolving issues within SLA, auditing workplace standards, analysing operational data, and maintaining SOPs to support Cushman & Wakefield business units.
Qualification
Must be an Australian Citizen
Key Responsibilities
Visitor Management
Deliver a seamless welcome and arrival experience to all visitors and guests
Coordination of meeting rooms for meetings and events
Coordination of catering for meetings and events
Coordination of event management plans, including stakeholder engagement, liaising with external vendors and other service providers of Client
Coordination & communication with Client event host to ensure seamless delivery
Workplace Operations
Responsible for ensuring the offices are always operational including:
Soft services facilities management
Coordination with building management in relation to out of hours events and faults etc.
Coordination of trades to ensure jobs are rectified within the required SLA’s
Perform regular audits and checks of meeting rooms and report faults for rectifications
Analysis of data to see trends and seek out operational efficiencies
Maintain and Update SOP’s and ensure processes are working seamlessly to support the need of the business units of Cushman & Wakefield
Access Pass Management
Request name and identification of the visitor/contractor
Contact the person the visitor is requesting to see to confirm meeting
Verify identification and check
Request visitor completes sign in documentation then issue pass
Ensures the visitor/contractor access pass is returned at the end of the visit
Locker Management
Manage the employee locker allocations using the required system
Ensure all lockers are true requests, following the Storage and Locker Guidelines
Release any locker from exiting employees for reallocation
At times, locker checks may be performed on request from HR
Meeting Room/ Event Management
Manage bookings for the client meeting room spaces
Take any requirements at the time of the booking and schedule as appropriate (Set up etc)
Follow up bookings 48 hours in advance to reconfirm the booking
Book any catering as required
Manage the set up and knock down
Others
Proactively review workplace systems / processes to innovate and continuously improve the customer journey and workplace experience
Performs other duties as requested by your direct manager
Provides relief services during leave and overload periods
Background and Experience
Background in Front of house roles in Legal, Hospitality or Airlines in a customer service role is preferred.
Customer service orientation – a proven commitment to delivering a high standard of service.
Basic technology proficiency – familiar with booking systems, MS Office Suite
Professional appearance and presentation – as the role is often the first point of contact for visitors or guests.
Time management and multitasking ability – capable of handling multiple requests and priorities simultaneously
Excellent verbal and written communication skills – to interact clearly with clients, staff, and visitors.
Work independently and part of a Team
Strong interpersonal skills – friendly, approachable, and able to build rapport quickly.
Proficient at working autonomously while contributing effectively to the entire team
Able to demonstrate a common-sense approach to problem solving
Why Join Cushman & Wakefield
As a leading global real estate services firm transforming how people work, shop and live, Cushman & Wakefield offers a workplace where service excellence and career growth go hand‑in‑hand. Joining our concierge and workplace experience team means you’ll benefit from:
Competitive salary with clear pathways for career progression
Opportunities within a growing global organisation
A supportive, flexible environment that values professionalism, collaboration and exceptional service delivery
Equal Opportunity Statement
We ensure DEI is part of our DNA as a global community – we go beyond just talking about it and live it.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
