Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting growth, transformation and change, including the introduction of a service model that is truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

As the Client Manager, you will lead and drive effective relationship management for GB’s client accounts, and play a pivotal role in retaining and growing our business.

Reporting to the Client Services Manager, you will deliver sustainable business outcomes through the promotion of best-in-class customer support, service and strategic initiatives.

This role provides a unique opportunity to join at a time of continued growth as a recent re-entrant as a Claims Service Provider to the Scheme in addition to our already established self insurance offering, growing your career in an exciting direction!

• Manage day to day relationships with clients, providing troubleshooting support and assisting with their performance;
• Provide education to clients about processes, how to make improvements and advice on legislation;
• Proactively manage relationships with clients, establishing and implementing service plans and engagement levels, analyzing industry and client trends and proactively tailoring services to meet clients' requirements;
• Build and maintain relationships with internal business stakeholders who support the delivery of service to clients;
• Analyse claims trends, claims costs and conduct analyses to assist clients with improving and implementing processes and procedures;
• Educate claims on compliant claims management and strategic solutions in line with industry codes, jurisdictions, legislation and/or Codes of Practice;
• Leverage client relationships to create new business opportunities, and identify cross-sell opportunities within the portfolio;
• Proactively undertake regular contact with clients to review service priorities, business changes and reporting which is also recorded within Salesforce.

• Significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries is essential;
• Highly developed communication skills, with the ability to engage and influence at all levels of the organisation;
• A strategic mindset and approach;
• Previous experience using Salesforce would be highly regarded;
• Strong attention to detail;
• Effective coaching ability;
• A strong sense of team and collaboration;
• A resilient attitude.

If you want to be part of something new and help to change peoples’ lives, then we would love to hear from you today!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.