Client Coordinator Macedon Ranges, VIC Salary: $70,000 – $80,000 + Super Full-Time | Monday–Friday | 8:30am–4:30pm Join a Small, High-Achieving Team That Truly Cares About Its Customers We’re a well-established, family-owned business proudly serving the Macedon Ranges for over 50 years.
While we’ve grown, we’ve never lost what matters most — delivering quality work, exceptional customer experience, and creating a workplace where people genuinely enjoy coming to work.
Our team is small, supportive and high-performing.
Everyone contributes, everyone is valued, and we take real pride in making our customers happy.
We’re now looking for a Client Coordinator to become the hub of our office — supporting customers, assisting the sales team and ensuring the day-to-day client experience runs smoothly.
About the Role This role is often the first impression clients have of our business, so professionalism, warmth and organisation matter.
You’ll support customer enquiries, coordinate sales administration, manage client information and help keep projects and communication moving smoothly between clients, sales and operations.
If you enjoy variety, helping people and keeping things organised, you’ll thrive in this role.
What You’ll Be Doing Client & Customer Experience Answer incoming calls and manage enquiries as first point of contact Welcome clients and visitors professionally Provide helpful information about products and processes Ensure every customer interaction is positive and professional Sales & Client Support Support the sales team with enquiries and follow-ups Prepare quotes and client documentation Enter and maintain customer details in CRM systems Schedule appointments, meetings and site visits Assist customers through the early stages of their journey Office & Administration Coordination Maintain organised filing and documentation systems Assist with invoices, purchase orders and administration tasks Coordinate communication between office staff and contractors Help maintain an organised, professional office environment What We’re Looking For Strong communication and customer service skills Friendly, confident phone and face-to-face manner Highly organised with strong time management skills Ability to juggle multiple tasks calmly and efficiently Comfortable working both independently and within a team Experience in administration, reception or sales support roles Experience with CRM or business systems is advantageous Why People Enjoy Working Here Supportive, down-to-earth team culture Stable, long-term employment opportunity Variety in your day — no two days are the same A business that values quality work and long-term customer relationships If you’re someone who takes pride in helping customers and enjoys being the person who keeps everything running smoothly, we’d love to hear from you.
