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Business Director, Not Specified

Australia, Not Specified, Not Specified
Last update 2025-02-06
Expires 2025-03-06
ID #2503314738
Free
Business Director, Not Specified
Australia, Not Specified, Not Specified,
Modified December 13, 2024

Description

This website is operated, hosted and managed by Tag Worldwide Limited of 1-5 Poland Street, Soho, London, W1 F 8 PR, United Kingdom.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.

POSITION SUMMARY

This role will be responsible for setting the expectations for overall Client Account Engagement and Service Delivery at Tag. The Business Director establishes best practices to serve our clients across multiple service offerings and empowers and enables his/her operations team to deliver superior service. The role focuses on client engagement, operational excellence, continuous improvement, and team development. This role establishes goals and success metrics that align with the overall business and client objectives while building client relationships at the operational level.

JOB QUALIFICATIONS
  1. A Bachelor's degree or equivalent experience is required
  2. At least 8 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
  3. Minimum 8 years business disciplines
  4. Minimum 3 years managing key Account teams globally/locally
  5. Minimum 2 years responsibility for profit and loss in a large organization
  6. Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations
  7. Established accomplishments in successfully growing volume, profitability and client satisfaction
  8. Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
  9. Proven experience in the development, implementation and management of complex multi-service solutions for clients
  10. At least two years' business development experience
  11. Minimum of seven years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L
SUPERVISION

Number and title(s) of direct reports (if any): Senior Account Director, Account Director, Sr. Director, Creative Operations, Director, Creative Operations

Received: Managing Director

JOB RELATIONSHIPS

Internal: This position works closely with the account and functional teams.
External: This position works closely with operational client contacts and vendors.

JOB DUTIES
  1. Manage a single client account or a portfolio of accounts
  2. Drive the quality of service delivery across the organization
  3. Implement strategies to improve and standardize all aspects of client operations
  4. Execute modifications to organizational design and teams to optimize operational activity and improve client experience
  5. Ensure operational controls and management information reporting requirements are fulfilled
  6. Foster excellent senior client relationships
  7. Drive and maintain operational excellence
  8. Ensure delivery against operational and financial business targets
  9. Manage the senior client relationship
  10. Create and execute client account plans
  11. Monitor and control costs effectively
  12. Identify opportunities to grow and develop the account
  13. Provide leadership for an individual or team
  14. Manage the Account P&L and budgets to ensure profitability - escalating threats to targets when necessary
  15. Assure adherence to account plans operations team
  16. Drive account growth to meet targets and business goals through strategic and tactical leadership
  17. Minimize corporate risk and maximize returns for operations team
  18. Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
  19. Partner with functional teams to implement appropriate policies, internal controls, and reporting
  20. Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
  21. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
  22. Investigate and resolve issues escalated by the client and communicate significant issues to the Managing Director
  23. Have a comprehensive understanding of all clients business and the impact of our services
  24. Manage overall performance metrics of accounts/departments against contract/target or business unit metrics
  25. Ensure the team is clear about target metrics and support their achievements
  26. Highlight operational, compliance and financial risk areas
  27. Create and present regular business updates to both internal and Client leadership
  28. Manage the selection, induction, development, retention, motivation and performance of direct reports
  29. Encourage a culture of structured succession planning and growth for key roles
  30. Participate as a key project team member new business implementation
  31. Implement the appropriate delivery model for all services/products, with a focus on lowering cost and delivering high quality
  32. Cascade key business and organizational messages down to the associate level, per the appropriate channels
  33. Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
  34. Provide training and development opportunities and serve in mentoring role for his/her direct reports
WORKING CONDITIONS

Office environment

About Us

We're proud of our roots.
From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team.
Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation.
Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

Job details:

Job type: Part time
Contract type: Permanent
Salary type: Per annum
Occupation: Business director

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