Company: Marsh
We are looking for a skilled professional with experience in workers' compensation, whether from an employer or insurer background, to become a valuable member of our Mercer Marsh Benefits team in VIC. This hybrid position is based in Melbourne, offering the flexibility to work from home while ideally spending at least three days a week in our office in the CBD.
In this role, you will provide professional operational support to a specific Mercer Marsh Benefits client through the administration of injury management software, insurer liaison and back-office injury management accountabilities. This is an ideal entry level position in Workers Compensation consulting and injury management profession, with an opportunity for significant on the job development and progression of a career in this space.
We will count on you for:
Administer preferred injury management software (Solv Injury) for a specific client and maintain this database
Support the national claims team across all jurisdictions
Liaise with insurers regarding injury management activities – certificates, RTW plans, and other documentation
Develop Return to Work (RTW) plans and triage new claims
Produce and/or format reports, manuals, presentations, and other correspondence or documents
Work with specific policies and procedures
Work within agreed client KPIs/timeframes – generally responding/updating within 24 hours
Assist with workers' compensation payroll, maintain and organise the client inbox
Organise and maintain file systems, file correspondence, and other documentation
Support the Workers Compensation team during busy periods
Read and route incoming correspondence
Take, type, distribute meeting minutes, and perform other tasks as directed by the manager
What you need to have:
High School Certificate or equivalent;
Tertiary qualifications in administration or related studies;
Tier 1 compliancy will be required and facilitated by Mercer Marsh Benefits upon commencement
Strong attention to detail/accuracy
Excellent written and verbal communication skills
Good organisation and time management skills
Computer literate (intermediate Microsoft Suite, i.e. Word, Excel, Power Point)
What makes you stand out:
A positive and proactive attitude.
Outstanding client service skills, with the ability to anticipate and exceed client expectations.
Strong verbal and written communication skills for effective interaction with colleagues, clients, and prospects.
A problem solver who can identify and address challenges for clients and colleagues.
Exceptional time management skills - ability to work under pressure and meet deadlines.
A commitment to fostering a supportive and enjoyable work environment.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About Marsh:
Marsh, a business of Marsh Mc Lennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh Mc Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh Mc Lennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on Linked In and X. Marsh Mc Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh Mc Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. #J-18808-Ljbffr
