Job Description
We are seeking an experienced and driven Assistant Front Office Manager who is looking for more than just a job.
Take the helm and guide the hotel's day-to-day operations with expertise
Supervising and supporting guest arrivals, departures and the overall guest experience
Liaising with other departments to ensure seamless operations
Ensure the smooth and efficient running of the Hotel's operation in the absence of Senior Management, with a high level of customer service provided at all times
Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
Assist in driving financial performance by assisting in managing budgets, rostering, forecasting and upselling
Responsibility for the health and safety of all patrons, guests, and staff members
Qualifications
At least 2 years of experience in the hotel industry with strong Front Office expertise and a Diploma in Hospitality Management or Business Administration advantageous
Proven leadership skills with the ability to mentor and motivate a team
Excellent communication, organisation and time management skills
Ability to multitask and thrive under pressure, fuelled by epic organisation and time management skills
A guest-focused mindset and a passion for creating unforgettable experiences
Strong knowledge of Opera/Opera Cloud PMS
Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
Must hold a current full Australian or International Driver’s Licence
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
An opportunity to be part of a fun and supportive team who love what they do!
Please note that you require full working rights in Australia to be eligible for this position.
