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Team Leader Customer Service

Australia, Victoria, Victoria
Last update 2024-04-18
Expires 2024-04-17
ID #2101203302
Free
Team Leader Customer Service
Australia, Victoria, Victoria,
Modified April 4, 2024

Description

At Darebin, diversity, equity, and inclusion are at the core of how we work.

Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community.

We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour.

We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation.

We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About the Role Working in a diverse and fast paced environment, this role presents you with the opportunity to showcase your understanding of customer service practices, leadership and your ability to manage multiple customer contact channels.

You will be responsible for: At Darebin, diversity, equity, and inclusion are at the core of how we work.

Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community.

We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour.

We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation.

We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About the Role Working in a diverse and fast paced environment, this role presents you with the opportunity to showcase your understanding of customer service practices, leadership and your ability to manage multiple customer contact channels.

You will be responsible for: Skills & Experience The successful applicant will possess: About Darebin City Council Located in Melbourne's northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs.

The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne.

Our Vision is for a community that works together to advance community life.

Culture As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence.

We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve.

We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave to Apply If this sounds like the right opportunity for you, please submit your application including a resume, and those who wish to address the Key Selection Criteria in the Position Description may do so in their cover 're also happy to adjust our recruitment process to support your accessibility needs.

Contact Tarsha Sandefur, Coordinator Customer Service on for a confidential discussion.

Applications close 7th April at 11:30pm.

(Previous applicants need not reapply)Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards.

All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

Position Description Start your application by clicking the "begin" button.

Darebin City Council acknowledges the Wurundjeri people as the traditional owners and custodians of this land and pays respect to their Elders past and present.

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Team leader customer service

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