Description

Leads implementations for customers. Provides quality control of client deliverables and supporting presales. Provides functional expertise, guidance, and instruction on Success Factors’ products. Conducts presentations within the organization and externally to represent the brands.

Essential Functions

• Mentors and coaches junior consultants on projects and implementations.
• Creates and delivers high quality demonstrations and presentations.
• Gathers and analyzes the clients’ business requirements and objectives.
• Develops system configurations to satisfy clients’ needs and increase their knowledge.
• Adheres to software implementation standards and best practices.
• Troubleshoots and resolves defects assigned.
• Assists with preparation of training materials and teaches customers how to utilize the system.
• Works with project managers to ensure project stays within budget.
• Accurately tracks and reports time and expenses.
• Participates in weekly internal meetings.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s Degree in Information Systems, Information Technology, Business, or 3-5 years of implementation experience.
• Certification in 2 or more Success Factors modules.
• 5-10 years Success Factors consultant experience and 5-10 years HR business experience or familiarity with key Human Resource functions and concepts.

Knowledge, Skills, and Abilities (KSAs)

• Expert in various Success Factors modules and SAP software.
• Advanced proficiency with Microsoft Office Suite products.
• Completion of multiple Success Factors or related projects.
• Analytical and solutions oriented; Ability to solve complex problems, provides detailed insight and constructive criticism into problems/complex situations.
• Attention to detail.
• Ability to build personal relationships with clients and peers by inspiring and motivating others.
• Strong organizational, planning and management skills.
• Strong presentation skills and meeting facilitation; displays confidence and poise in formal speaking situations; creates effective and compelling presentations while keeping meetings clearly focused on the agenda.
• Excellent written and oral communication; attentively listens and shares knowledge/expertise.
• Self-management of multiple tasks and deliverables.
• Thought leadership.

Work Environment and Special Consideration

• Works within a professional office environment.
• Will be required to travel to client locations.
• Routinely uses standard office equipment such as computers, phones and copiers.

Competencies

• Excellence
• Respect
• Collaboration
• Integrity
• Courage