As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team, leading the success of enterprise support customers in the software industry by helping them build applications and services on the AWS platform. You will work backwards from your customer to define a support strategy, deliver expert advice on AWS services, and support questions, project planning, and ongoing operational issues. TAMs engage at the account level, providing recommendations and proactive advice throughout all phases of the cloud adoption lifecycle.
You should have demonstrable experience in providing operational best practice guidance in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, Dev Ops, Big Data and Analytics, Security, Applications Development.
Preferred candidates will have software engineering, SRE, and/or external customer-facing experience, with the ability to clearly articulate and present to both small and large audiences. Experience in roles such as Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or similar is highly desired.
A day in the life

Act as a single point of contact for enterprise accounts.
Understand your customers' outcomes and business goals.
Make AWS service improvement recommendations aligned with customer strategies and architectures.
Evaluate, analyze, and present periodic reviews of operational performance to customers.
Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
Champion and advocate for customer requirements within AWS (e.g., feature requests).
Leverage key customer resolution tools across all service groups for rapid issue resolution.
Share knowledge and innovate with leading technologists worldwide.
Work directly with AWS engineers to ensure prompt resolution of customer issues.
Plan and execute business-critical events such as product launches, migrations, and modernizations.

Minimum requirements include experience in at least two technical domains listed above, software engineering and/or external customer-facing experience, 5+ years in similar roles, a background in Computer Science or Math, working knowledge of software development practices, experience with AWS technologies, and understanding of technology budget management.
We acknowledge the traditional custodians of land throughout Australia and pay respect to their elders past and present. Amazon is an equal opportunity employer committed to an inclusive culture. If you require workplace accommodations during the application process, please visit this link.
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