Trainee Case Manager - Workers Compensation

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Job Description

Start your New Year with a New Career! Looking to begin a new career in 2025? Our Trainee Program is designed for you.

About The Role

Our Trainee Program provides a pathway to develop into a Case Manager. We offer tailored training, competitive salaries, and support to kickstart your career. This customer-facing role involves working in a rewarding yet challenging environment.

Hybrid Working Arrangements

We support flexible work options through a hybrid approach, balancing in-person collaboration with remote work based on various operational and personal factors.

The Trainee Program

You will undergo 4 weeks of theoretical and practical training covering:

• The lifecycle of a claim
• Medical treatment types and management
• Payment of medical expenses
• Weekly compensation entitlements
• Return to work obligations and facilitating early return to work
• The legal aspects of workers’ compensation
• Managing challenging conversations

During this period, you'll develop skills in:

• Arranging medical examinations
• Handling high volumes of client calls
• Assessing and processing payments
• Developing case management strategies
• Reviewing treatment requests
• Liaising with stakeholders

Further training over 12 months will expand your knowledge in injury management, return to work planning, dispute resolution, and law.

Applicant Requirements

If you have a background in customer service, medical administration, or recent qualifications in Law, Business, Nursing, Allied Health, or Psychology, this opportunity may suit you.

• Excellent interpersonal and communication skills
• Customer service experience, especially handling inquiries
• Medical administration or related industry experience is advantageous
• Ability to work across multiple platforms
• Strong analytical and organizational skills
• Teamwork and cultural sensitivity
• Australian Citizenship or Permanent Residency

You will be responsible for managing claims to ensure timely treatment, entitlements, and facilitating return to work, liaising with injured workers, employers, and healthcare providers.

About DXC

DXC provides policy and claims management services across Australia, supporting injured workers through the entire process. We are committed to diversity, inclusion, and community engagement.

Employee Benefits

Our benefits include competitive pay, training resources, recognition programs, flexible leave, volunteer days, well-being support, and discounts.

If you're interested in joining a culture of innovation and results, click "Apply Now " to submit your resume.